January 16, 2017

Timing For When You Should Commence to Pursue a Claim?

 The best time to commence a potential claim is when you first become aware of a problem with a shipment. Never put a problem load on the back burner, keep it front and center at all times. Problem files unfortunately do not go away by themselves, they can become more complicated and possibly compromised if they are not addressed and acted upon immediately. It could be either a potential truck claim or dispute with a customer, whichever the case, the situation needs to be addressed immediately. This may be accomplished by merely documenting a telephone conversation by sending a timely email to confirm your position. There’s a saying that tends to be true “the one that has the most documentation wins the dispute”. I happen to agree with this and encourage you to document your telephone calls and any agreements you make with your customers. Remember, if it is not documented, it never happened.