About Us

Established in 1900, Beaulieu Vineyard is one of the most historic Napa Valley wineries, setting the standard for quality and innovation in Napa Valley winemaking. Today, Beaulieu Vineyard continues to innovative, utilizing the latest technology in combination with time-honored traditions to produce exceptional Napa Valley Cabernets.

About the role

Amazing opportunity to join our dedicated team of hospitality professionals at BV! We are currently recruiting for a Wine Club Ambassador to Act as the 'face of wine club' (spokesperson & concierge) for consumers as well as the wine club champion & leader at the site, supporting the management and implement of core on-site wine club functions - including relationship management, acquisition programs, retention efforts, and customer service - that helps drive club growth and maintain the overall 'health' of wine club. If you are ready to take your wine career to the next level, we want to hear from you!

Responsibilities:

70% Wine Club Focus:
* Wine club growth and member retention are the top priority of this role.
* Acquire new wine club members to help hit annual goals for wine club growth.
* Improve club customer experience to help extend the average tenure of each member
* Host private tastings for members
* Oversee the tracking and accurate/timely processing and incentive reward reporting of wine club sign-ups.
* Help implement and oversee overlay/additional incentive programs to drive wine club sign-ups.
* Troubleshoot customer service issues that require additional attention (and liaise with Customer Service Team).
* Oversee the will call process is accurately executed at each site.
* Help host and provide input & support of key annual retention events and wine club receptions.
* Help to provide on-going staff training on wine club key topics.
* Contribute to wine club correspondence via newsletter, email, etc.
* Manage/monitor shipping activities including returns and claims for onsite Wine Club orders.
* Process change of account information, customer purchase entry, handling special customer requests, follow up on error transactions.
* Assist with marketing efforts to wine club, loyal customers and mailing list customers.
* Manage and increase service level to existing Wine Club customers, growing the Wine Club membership and improving average sales to Wine Club members.

30% Retail Focus:
* Work as Tasting Bar Staff Team member on peak traffic days (Thurs-Sun).
* Facilitate wine sales.
* Training staff on seated private tasting experiences.
* Promote offers to loyal customers through outbound calls and personalized emails to meet monthly/annual sales goals.
* Occasionally represent the winery at offsite events.
* Provide written follow up "thank you" after clients visit winery as well as after significant sales or events.
* Opening and closing duties as needed at BV.
* Manage customer service issues in the tasting room.
* Troubleshoot POS issues and occasional support of private event bookings - including event captain, manning the register for sales, and wine service.

About you

* You have first class customer service skills and a thirst for staying current in the ever-changing wine industry.
* You know how to make guests and wine club members top priority.
* You are able to present an encouraging, professional, and optimistic attitude at all times and under all circumstances.
* You will perform wine education and lively discussion through the presentation of current release wines and our story to new and returning visitors.
* You have two years of administrative experience
* You have two years successful experience in customer service /sales experience and dealing with the public
* You have demonstrated proficiency in MS Office (i.e. Microsoft Word, Excel, PowerPoint and Outlook)
* You have solid knowledge and demonstrated passion for the wine industry/terminology/varietals
* You have excellent command of the English language, proficiency in spelling, grammar, and punctuation
* You have excellent written and oral communication
* You contribute to a positive work atmosphere communicating with clients, co-workers and management according to established standards
* You are able to lift 50 lbs (a case of wine)

What's in it for you

* The opportunity to be bold and make an impact in the world of wine
* Access to the world's most celebrated wines through our employee product allowance
* True flexibility in determining how, when and where you work to achieve your potential
* Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
* Opportunity to build a career across multiple functions (we're really good at doing this!)
* Structured development programs to support your health, wellbeing and career
* "TWEforME Day" - an additional day of leave each year, for you to do you
* Meeting-free Monday mornings (we all love this!)

Culture

We bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.

If you're ready to help us be the world's most admired premium wine company, please apply now!

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

Pay Transparency Disclosure: The base pay r