The Hospitality Manager at Comstock Wines is a leadership role that plays a critical part in all customer service experiences, team management, and operational aspects of hospitality. The Hospitality Manager is responsible for driving revenue and delivering the tasting room’s sales and club acquisition goals while providing best-of-class guest service. In addition to proven sales skills, responsibilities include the following: direct, develop, and mentor your team; build outreach relationships to garner guest referrals; oversee all operational policies and procedures to ensure a smooth-running department; manage inventory; and exhibit stellar customer service skills to maintain Comstock’s reputation. The Hospitality Manager will be part of our floor staff, leading tastings and customer interactions.

The position is FT, with a full benefits package offered. Compensation is competitive and includes commissions and bonuses. This position requires availability to work weekends, special events, and some evenings.

PRIMARY RESPONSIBILITIES:
•  Manage TOCK Reservations system: schedule experiences, manage guest confirmations, comments, and notes
•  Oversee Tasting Room Preparation/Operation (opening and closing procedures, which include printing menus, organizing the room inside and out, opening/preparing wines, opening/closing cash drawer, room maintenance and appearance, and monitoring daily pours/wine management)
•  Manage the Preparation of food service items as needed/coordinate with culinary partners
•  Tasting Room scheduling: Properly staff for daily tastings and events
•  Assist as needed with special events and marketing (social media)
•  Schedule and conduct outreach for all staff members
•  Provide exemplary customer service
•  Conduct daily tastings
•  Work with General Manager / Wine Club Manager to develop and execute on-site events (including but not limited to industry, public, and club events)
•  Work with individual guests/ field inquiries to execute private on-site events.

ADDITIONAL DUTIES:
•  Monitor/maintain wine inventory on site
•  Creating unique selling opportunities for customers and executing them
•  Work with GM to develop and implement new tasting/winery experiences
•  Outreach to customers for specific sales directives
•  Email/Phone
•  Ongoing training opportunities for staff
•  Notify the General Manager of any required maintenance for general upkeep of the hospitality facilities, equipment, and auxiliary spaces.
•  Other duties as directed by the General Manager.
This job description reflects the General Manager’s assignment of essential functions; it does not prescribe or restrict tasks that may be assigned.

JOB REQUIREMENTS:
•  Demonstrated sales ability.
•  Strong communication skills (in person, phone, and email)
•  Intermediate technology skills, including MS Word/Excel, social media, Canva (WineDirect and TOCK a plus).
•  Must be proficient in Point of Sale, processing shipping orders, posting necessary functions to open/close TR registers, balance cash drawers, submit cash deposits, and track cash intake.
•  Ability to work and manage multiple priorities in a fast-paced, dynamic environment while maintaining a high level of detail orientation.
•  Ability to effectively manage multiple projects and work in cross-functional teams.
•  Previous Tasting Room and management experience required. Retail management experience preferred.
•  College degree or equivalent experience in business/retail management, hospitality, wine marketing, enology, and/or viticulture.

Reports to General Manager

PHYSICAL REQUIREMENTS
•  Ability to stand, walk, sit, climb stairs, balance, and kneel. Must be able to lift and carry 50 pounds.

REQUIRED TO HAVE AND MAINTAIN
•  Food Safety Manager Certification
•  California Responsible Serving of Alcohol
•  California Managing Responsible Alcohol Servers

HOURS
•  Full-Time, Weekends, and some Holidays required

COMPENSATION
•  Competitive compensation, depending on education and experience
•  Health, dental, vision, and 401K benefits package
•  Wine club commission
•  Tips
•  Paid time off