Grgich Hills Estate was founded in 1977 by Miljenko "Mike" Grgich and Austin Hills of the Hills Bros. Coffee Company after the 1973 Chateau Montelena Chardonnay Mike crafted won the history-making 1976 Paris Tasting, beating the best wines of France.

Today, Grgich Hills Estate remains family-owned and operated, passionately devoted to the art of winemaking and regenerative farming. Our 100% estate-grown vineyards are Certified Regenerative Organic through the Regenerative Organic Alliance (ROA), a leading force in the Regenerative Agriculture movement worldwide. Referred to as "Organic Plus,” regenerative farming is a science-driven approach focused on no-till soil management, building organic matter to sustain microbial life, incorporating livestock and biodiversity, and caring for people who work in the fields and winery. It is a key component of combating climate change and reducing greenhouse gas pollution. Regenerative farming enables winemaking with minimal intervention and wild yeast fermentation, creating elegant, balanced, and complex wines with a distinct sense of place.

We care deeply about making world-class wines that help build a better future for ourselves and generations to come, regenerating the earth and cultivating peace. We are dedicated to maintaining a safe, friendly, healthy environment to ensure employee well-being by building loyalties, pride, trust, and mutual respect. Our values come from Mike Grgich, whose father said: "Every day, do your best, learn something new, and make a friend." We all live these values daily, personally, professionally, and passionately. This is an opportunity to be part of a winery that cares about making the world a better place, one friend at a time.

SUMMARY
The Membership Services Specialist is responsible for executing daily wine club operations for the Grgich Hills Estate wine clubs. The GHE wine club team delivers exceptional member experiences, driving both wine sales and wine club retention and resulting in long-term relationships. As a collaborative team member, this role frequently works effectively with all DTC channels, including the Tasting Room and Events.

RESPONSIBILITIES:
1. In partnership with the Hospitality Manager, creates and executes wine club programs and strategies to encourage club growth, member loyalty and satisfaction with the ongoing goal to increase club sales and minimize club member attrition.
2. Supports the execution of wine club shipments through fulfillment checklists, requested inventory movement, insert printing coordination, transactional emails, test orders and correct receipt data.
3. Supports the team in building new and retaining existing club members through customer engagement, customer follow-up, and by providing outstanding service with all guest/member interactions via phone, email, and hosting as needed.
4. Ensures smooth management of daily wine club programs and operations, including accurately entering new membership information, coordinating will-call pickups, updating declined credit cards, and responding to customer service inquiries in a professional and timely manner.
5. Provide exemplary service for all guest and member fulfillment and shipping inquiries, including returns.
6. Work in conjunction with Hospitality and Marketing teams on club communication, marketing, and loyalty programs.
7. Actively contributes to a collaborative team environment via positivity, professionalism, and consistent communication.
8. Promote offers to loyal guests and members through outbound calls and personalized emails to meet monthly/annual sales goals
9. Attend/host all GHE wine club events and attend in-market events as assigned.
10. Host members for tastings when required.
11. Communicate regularly with tasting room teams to ensure they are informed about club events, club shipments, members' needs, and monthly incentives.
12. Understand knowledge of wines, vineyards, tasting room, and wine club offerings.
13. Act as a wine club resource, serving as an internal primary liaison for all club-related questions and issues.
14. Achieve or exceed wine club membership, sales, and guest/member satisfaction goals.

QUALIFICATIONS
•  2 years’ experience in a wine membership and/or customer service position.
•  Knowledge of wine and (Direct to Consumer) sales practices.
•  Working knowledge of wine club management systems; C7 a plus.
•  Familiarity with basic compliance guidelines.
•  Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
•  Excellent written and oral communication skills.
•  Ability to handle customer service complaints and find effective resolutions.
•  Required to work occasional evenings, weekends, and holidays when necessary.
•  Able to lift and carry 50lbs for short periods.
•  Must have a valid CA driver's license.
•  Must be 21 years of age

PHYSICAL REQUIREMENTS
The ability to always work in a constant state of alertness and in a safe manner. The ability to stand and walk for long periods of time, climb stairs, bend, lift, twist, pull, push, carry, reach, and stoop as needed, and regularly lift and carry items up to 50 pounds. The ability to sit and/or stand for long periods of time.

PAY TRANSPARENCY DISCLOSURE
The base pay scale offered for this position is $28.00/hour to $32.00/hour. These figures represent what we reasonably expect to pay for this position. The actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.

BENEFITS
Medical, Dental, Vision, 401K, vacation, sick, and holidays.