Berry Bros. & Rudd, the iconic 325-year-old London-based wine and spirits company, is preparing to launch in America with its first retail, experiences and membership offering in Washington, D.C. As the world’s most-trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future.

A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

We’re offering a unique and career-defining opportunity to join our U.S. team. In this high-impact role, you will play a pivotal part in establishing our U.S. presence from the ground up.

As one of the first team members on the ground, you’ll bring our brand, culture, and customer experience to life in a new market—laying the foundation for long-term growth.

The job in a nutshell

The role is to manage, operate and develop BB&R’s U.S. retail store operation, which will be the focal point of BB&R’s heritage brand. In doing so, you will elevate and maintain the U.S retail store team so that they drive the highest standards of prestige retail whilst actively shaping BB&R’s future retail strategy moving forward.

You will be a key ambassador for our iconic brand and help build something truly special from the ground up in our brand-new retail store in the heart of Washington, D.C. Success in this role means working collaboratively, engaging customers with confidence and charm. You will create a welcoming environment that reflects our heritage, expertise, and commitment to excellence.

This role requires a commercial mindset and a customer-first approach, aligned with the fast-paced, service-led retail culture of the U.S. You will understand the importance of being warm and knowledgeable, while also seizing opportunities to convert enquiries into sales.

This is a wide and varied role, ranging from active front-line service to executive meetings about commercial performance and planning budgets.


Who you’ll work with

Internal: Account Manager, Customer Service, Warehouse, Finance, Buyer, etc.

External: Customers, suppliers, producers.

What you will do
•  Lead ambassador and public face for the U.S. retail store, responsible for bringing the space to life, embodying our brand values, vision, and purpose, and inspiring the shop team members to be ambassadors too.
•  Deliver exceptional, high-touch service, offering expert advice on our curated collection of fine wines and spirits.
•  Create a memorable in-store experience that reflects the elegance and heritage of the Berry Bros. & Rudd brand.
•  Maintain visual merchandising standards and stock presentation with precision and care.
•  Organize and host engaging in-store tastings and events, offering clients a deeper connection to our producers and stories.
•  Support sales and marketing campaigns, both seasonal and strategic, that showcase our product offering.
•  Accurately manage transactions and support daily reconciliation procedures.
•  Maintain a strong awareness of shop security and operational compliance.
•  Oversee back of house operations, including stock control.

What you will bring to the role

Your Experience
•  A proven track record of delivering exceptional customer service in a luxury, retail, environment, working with HNW individuals.
•  The ability to build rapport with customers and create long-lasting relationships.
•  Experience managing stock levels and replenishment in a premium retail setting.
•  Experience managing budgets and commercial reporting.
•  Tech-literate: familiar with both retail and business reporting systems.

Your Skills, Knowledge and Behaviours

•  Excellent wine & spirits knowledge and a clear passion for the industry.
•  Impeccable presentation and a professional, positive, and proactive attitude.
•  Enjoy working within and contributing to a high-performing team.
•  The ability to stay composed and efficient under pressure.
•  Enthusiastic and highly motivated.
•  Well-organized and practically minded.
•  Excellent written and verbal communication skills.
•  Readiness to assume responsibility and provide ideas.

Qualifications
WSET Level 3 or equivalent preferred.

Compensation and Benefits:
Private medical insurance
Dental
Pension
Colleague discount