Store & Tasting Room Manager

Located in downtown Calistoga, CA Picayune Cellars & Mercantile is a destination tasting room and lifestyle leader offering vibrant wines, genuine experiences, a curated collection of unique merchandise, and simple food offerings. Our environment is dynamic. We look for teammates that are team players, have a positive attitude, bring energy and passion to their day, and are motivated by excellence. Successful candidates have integrity, are responsible, organized, and detail-oriented, and have a pro-active, can-do attitude. This position is primarily responsible for managing the team and the inventory (retail over 3,000 skus and wine). This is a full-time position with opportunity to grow.

Management
•  Oversee & manage daily operations in the tasting room and store.
•  Manage daily operational procedures and enforce policies
•  Plan and implement processes to improve quality, productivity, and performance; as well as maximize efficiency
•  Hands on management of the team to foster sales and a positive work environment.
•  Contribute suggestions for process and performance improvement.
•  Work with management on strategies to achieve goals.
•  Incentivize the staff to reach individual and collective goals.
•  Increase quality traffic to the tasting room.
•  Train and maintain “specialty” tastings.
•  Manage “client telling” portfolios to ensure staff is following up regularly with their guests.
•  Work with staff to maintain the client database and grow business.
•  Assist with monitoring, evaluating, and reporting staff responsibilities and performance.
•  Manage scheduling of staff
•  Manage cash register, and accounting of daily sales and bank deposits.

Inventory
•  Constantly audit inventory procedure and propose improvement when needed
•  Manage daily, weekly, monthly wine inventory in Tasting Room
•  Manage mercantile inventory: reception, pricing, periodic physical counts

Facility Management
•  Oversee that the facility is clean, tidy, and operating properly
•  Assist with launch of food service program
•  Always ensure cleanliness and neatness of the facility.
•  Maintain inventory of tasting menus and all printed collateral.
• 
Wine Club
•  Support wine club coordinator to maximize customer service.
•  Maintain proper wine shipping procedures.
•  Follow and maintain procedures for club pick-ups.
•  Communicate any issues with staff regarding wine club sign up forms.


Customer Service
•  Ensure the delivery of exceptional customer service by all sales staff
•  Ensure staff has the appropriate product knowledge and sales skills
•  Monitor customer service feedback and provide a superior level of hospitality to all guests.
•  Set up and host tastings, sell wines, wine club memberships and retail items
•  Fulfill orders, capture customer data

Skills Needed:
•  Experience in store and/or tasting room management
•  Experience with inventory management for 2,000+ skus
•  Leadership skills and comfort implementing standards and policies
•  Advanced wine knowledge with demonstrated ability to educate others
•  Excellent hospitality, communication and sales skills
•  Excellent written and verbal communication skills
•  Extremely organized with ability to effectively prioritize tasks
•  Proven ability to effectively train, manage and lead staff
•  Comfort using an Apple computer, Microsoft Office suite and Shopify POS systems
•  Must be 21 years old and available to work weekends
•  Existing Industry network

Physical Requirements:
•  Ability to lift and carry up to 50 pounds on an intermittent basis
•  Ability to work in a standing and/or walking position for long periods of time
•  Ability to effectively stock wine and non-wine merchandise, set up and break down structures, tables, etc., and be able to utilize dolly cart or other equipment to move heavy objects

Expectations
•  Follow and implement organizational policy and procedures accurately and completely
•  Embody and express Picayune Cellars work culture of presenting yourself professionally, being engaging and energetic, having a smile on your face, being enthusiastic, being a team player, providing great customer service, respecting your schedule, and keeping all workspaces clean and tidy.

Benefits
Health Insurance, Paid Sick leave, paid vacation, and personal days, 401k, profit sharing, bonuses