Domaine Carneros is an equal opportunity employer that thrives as a diverse workforce committed to treating all employees equitably and to providing an inclusive and collaborative working environment. Not only do we strive to provide a healthy and happy work environment, we also care about our impact on the community and land surrounding us. Being a part of the DC team means being a part of a company that offers exceptional benefits that focus on employee’s overall wellness, career development and mentorship opportunities, and educates and drives sustainability initiatives that make a difference in our community. But don't take our word for it, check out this role and if your qualifications are a match, then please apply!

The ideal candidate will be responsible for leading the front-of-house team to deliver an exceptional guest experience while driving sales and membership growth to achieve or exceed company goals. This role oversees a large hospitality staff, with direct management of Servers and Assistant Hospitality Managers and indirect management of Cashiers, Bussers, and Guest Relations. This position is visible on the floor, ensuring a seamless workflow of excellent service throughout the fast-paced guest environment, and motivates their team through successful coaching in hospitality, teamwork, and achieving results.

ESSENTIAL FUNCTIONS:

Provides interactive, visible leadership for all front-of-house staff, modeling service and sales excellence.
Monitor guest interactions to ensure the highest standards of hospitality, stepping in directly to resolve escalated service issues.
Inspires, motivates, and coaches team members to achieve sales, membership, and service goals, creating a culture of accountability and success.
Communicate sales performance and achievements to the team, celebrating successes, identifying areas of opportunity, and promptly addressing corrective action as needed.
Partners with other Visitor Center Managers to ensure staffing and scheduling aligns with business needs and supports guest flow.
Leads regular sales and service training sessions to elevate team knowledge, confidence, and performance.
Provides clear direction and feedback to staff, including coaching and corrective action in collaboration with Assistant Managers and HR when needed.
Reviews sales and club metrics regularly, collaborating with the VC Director to develop and implement strategies and initiatives to meet or exceed Company sales expectations.
Mentors Assistant Managers and leads to build leadership skills and prepare them for future growth.
Partners with Human Resources on recruiting, career development, employee relations, and compliance.
Represents the Visitor Center on cross-department committees, ensuring alignment with broader company goals and cascading updates to the team.
Supports cost awareness and resource stewardship while prioritizing guest experience and revenue growth.
Represents the organization as an ambassador for VIP and partner visits.
Responds to guest feedback that is elevated to hospitality management, ensuring timely resolution and using insights to coach staff or adjust behaviors as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function from the list above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL PHYSICAL REQUIREMENTS:

Work conditions in certain areas of the winery and Visitor Center are cold, wet, slippery and/or noisy. Frequent walking, including over uneven ground is required. Ability to sit, stand, walk, climb stairs and bend, lift, twist, kneel, pull, push, carry, grasp, reach and stoop as needed, sometimes for extended periods, and to occasionally lift and carry heavy items up to 30 pounds (may be aided). Ability to operate a keyboard, telephone, photocopier, printer, a 10-key, and other usual office equipment.

MINIMUM QUALIFICATIONS:

Minimum 5 years’ experience in a supervisory or higher-level role within high-profile hospitality settings, with accountability for profitability
Proven track record of motivating and leading sales and service teams to exceed performance goals
Strong customer service background with the ability to resolve complex situations with ease, effectively cross-sell and up-sell, and train others to consistently high standards
Demonstrated skill in POS systems and databases
Proficiency in Microsoft Office (Word, Excel, Outlook) and internet applications; able to create worksheets and clearly present statistical information
Excellent written and verbal communication skills; fluency in English required, Spanish proficiency a plus
Strong interpersonal and leadership skills with the ability to build rapport, inspire trust, and maintain team accountability
Effective manager of people processes including recruitment, training, coaching, and performance management; working knowledge of California wage and hour laws and workplace safety practices
Strong organizational skills with the ability to handle high-volume workloads, prioritize effectively, and self-manage toward goals
Solid problem-solving and reasoning abilities; able to make sound decisions under pressure while maintaining composure
Must be at least 21 years of age
Professional presentation at all times
Thorough knowledge of wine, winemaking, and the Carneros region preferred
Must complete responsible beverage service training upon hire and complete certification process within 30 days from hire, and maintain valid certification throughout employment

The salary range for this position is $78,000-$95,000, however, this position is eligible for sales and objective based bonuses.

The schedule for this position Thursday through Monday.