Customer Service/Office Representative (Temporary Full-Time)

We are seeking a motivated and detail-oriented Customer Service/Office Representative to join our team in a temporary full-time role. This position will run approximately 4–5 months, starting mid-October through Feb/Mar, with the possibility of becoming a permanent role. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, providing excellent customer service, and supporting office operations.

Responsibilities:
•  Act as receptionist to manage inbound and outbound calls, voicemail messages, and phone system.
•  Manage office supply inventory.
•  Perform a full range of administrative support tasks including filing, record keeping, photocopying, and scanning.
•  Use PC-based software (MS Word, Excel, Outlook) to complete administrative assignments.
•  Maintain and communicate accurate knowledge of weather conditions for all shipments.
•  Stay up to date on domestic shipping regulations (training provided).
•  Coordinate customer pick-up orders and pack wine orders.
•  Support the sales team with order processing and web orders.
•  Notify customers of shipment issues and work toward effective resolutions.
•  Ensure all client concerns are addressed promptly and professionally.
•  Assist with local errands, including delivering/picking up packages and preparing/processing shipments.
•  Other duties as assigned by the management team.

Qualifications:
•  Minimum two years administrative experience required.
•  Valid driver’s license is required.
•  Ability to work full-time and lift up to 40 pounds.
•  Strong proficiency in Microsoft Office (Word, Excel, Outlook).
•  Organized, punctual, and able to independently prioritize and problem solve.
•  Strong verbal and written communication skills in English.