A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

We are hiring an Assistant Manager, Events & Hospitality to support the opening of our newly designed, state-of-the-art tasting room and build a world-class hospitality experience. We are seeking a hospitality professional with a proven track record in luxury environments to deliver exceptional event execution and provide leadership in the tasting room. Under the direction of the Tasting Room Manager, this individual will oversee all aspects of post-sale event management while also serving as a frontline leader in the tasting room, guiding daily operations and fostering a high-performance hospitality culture. Success in this role means delivering flawless events and seamless tasting room operations, ensuring staff feel supported and guests receive world-class hospitality. This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Please visit our application link to learn more: https://smrtr.io/td2Yy

Job Description

Event Management
- Serve as the primary contact post-booking, managing all aspects of planning, execution, on-site management, and post-event follow-up
- Develop event timelines, budgets, and staffing schedules to ensure seamless operations
- Lead client planning meetings, tailoring experiences to expectations and operational feasibility
- Coordinate with vendors, caterers, and internal teams (Culinary, Facilities, AV, Front-of-House) to ensure all materials and services are in place
- Manage day-of execution, guest relations, and issue resolution
- Direct event breakdown, reporting, and post-event feedback collection
- Partner with the Hospitality Sales Manager on client satisfaction insights, operational challenges, and pricing feasibility for future events sales
- Track on-time performance, on-budget delivery rates, staff and vendor performance and repeat bookings

Tasting Room Leadership
- Provide on-the-floor leadership, ensuring smooth daily operations and elevated guest experiences
- Train, coach, and develop staff to achieve service and sales goals
- Supervise tasting room staff, delegate responsibilities and maintain operational flow
- Monitor progress goals and provide reports to senior leadership
- Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
- Address and resolve guest concerns with professionalism and sound judgment
- Enforce Standard Operating Procedures (SOPs) and compliance with safety and quality standards
- Foster and facilitate effective communication across all departments, including Hospitality, Marketing, Wine Society, Accounting, Production, and Housekeeping

Qualifications
- 3+ years of luxury hospitality and events experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred; previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting
- Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
- Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
- Knowledge of opening a new outlet or service location is highly desirable
- Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
- Ability to establish direction, obtain commitment, and execute appropriate management processes
- Well-versed with POS systems and strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
- Bachelor’s or equivalent experience and prior experience developing, hiring, and building up a team
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success working with others, excellent communication skills, and ability to relate to people at all levels to educate and serve as a mentor
- Must possess a "big picture" perspective and be well-versed in administrative, property management, and point-of-sale systems

Additional information
- Thriving Wellness Community
- Career Advancement Opportunities
- Empowering Mentorship Program
- Continuous Improvement Training
- Building a Healthy Society
- Giving Back to the Community

As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world-class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in-the-know wine connoisseurs, having been named Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. Discover Lewis at its new Napa Valley estate, opening soon in the historic Stags Leap District on the Silverado Trail, offering sweeping views and a singular, lavish tasting experience. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com, LewisInsiders.com or explore our Corporate Social Responsibility work at csr.wonderful.com/.