Experienced Cork Customer Service Representative – Wine Cork & Closures

For over 80 years, Scott Laboratories has been the leading supplier for the North American wine and specialty beverage industry, offering fermentation products, filtration media, equipment, cork, and packaging solutions. We have been embedded in the wine community since 1933 where our story starts at the University of California, just days prior to the end of Prohibition.

Company Perks:
•  Extensive training
•  Annual Bonus
•  Competitive compensation
•  Paid vacation and sick time
•  Volunteer Time Off
•  Comprehensive benefit packages including robust Medical, Dental, and Vision
•  401(k) savings plan with company match

We are seeking a customer-centric Service Representative with wine closure experience (screwcaps, wire hoods, capsules, and cork) to support the growth and success of our Packaging product line within the Scott Laboratories portfolio.

Job Description
Scott Laboratories is seeking a Customer-Centric Service Representative with direct wine closure experience (screwcaps, wire hoods, capsules, and cork) to join our Packaging team. This role supports the growth and success of our Packaging product line by providing outstanding customer service, product knowledge, and technical support to wineries and beverage producers. The ideal candidate will thrive in a fast-paced environment, be detail-oriented, and bring strong knowledge of closure applications to ensure customer satisfaction and loyalty.

Key Requirements & Responsibilities:
•  Serve as the primary point of contact for customers within the Packaging product line, focusing on closures.
•  Provide expert-level guidance on screwcaps, wire hoods, capsules, and cork applications.
•  Process all packaging sales orders, quotes, and sample requests, including cork and custom packaging items
•  Communicate closely with vendors throughout the lifecycle of custom packaging projects
•  Coordinate with internal departments (Accounting, Production, Shipping/Receiving, Inventory) to support accurate and timely order fulfillment
•  Process returns, create credit requests, and coordinate with inventory on returned items
•  Support cork reconditioning and buyback processes
•  Assist in inventory tracking and reconciliation processes
•  Pull samples and process will-call sample requests in ERP system
•  Ensure timely, accurate recordkeeping and document management for all transactions and communications
Key Qualifications:
•  Wine closure experience required: screwcaps, wire hoods, capsules, and cork.
•  Prior experience in order processing, fulfillment, or administrative support
•  Familiarity with Salesforce and Microsoft Dynamics BC (or similar ERP system) a plus
•  Proficiency in Microsoft Office Suite
•  Exceptional attention to detail and follow-through