Direct-to-Consumer (DTC) & Events Manager
About Ricochet Wine Company
Ricochet Wine Company is a boutique winery in McMinnville, Oregon, rooted in community, collaboration, and compassion. We craft honest, approachable wines designed to be shared, while giving back 5% of sales to local nonprofits that help people bounce back from life’s challenges.
Position Overview
The DTC & Events Manager leads guest experiences at Ricochet’s Wine Bar and off-site events, manages the wine club, and drives direct sales. This role blends hospitality, sales, marketing, and event management to create memorable experiences that reflect Ricochet’s welcoming and community-focused brand.
Key Responsibilities
Wine Bar & Guest Experience
- Welcome and engage guests with warmth and professionalism.
- Educate visitors on Ricochet wines, philosophy, and tenant wineries.
- Curate and manage tasting flights, menus, and service style.
- Handle sales transactions and maintain a clean, inviting atmosphere.
Wine Club Management
- Grow and retain Social Club memberships through authentic engagement.
- Manage club communications, renewals, and events.
- Collaborate with the winemaker on release planning and member experiences.
Events & Marketing
- Lead planning and execution of winery and off-site events (club events, mixers, pop-ups, corporate retreats, festivals).
- Develop event SOPs and oversee logistics from setup to breakdown.
- Manage event marketing, including email campaigns, social media, and PR outreach.
- Build relationships with tourism and hospitality partners.
Operations & Team Leadership
- Train and manage tasting room associates.
- Oversee inventory for direct sales and support production needs.
- Act as primary point of contact during business hours.
- Maintain compliance with health, safety, and sanitation standards.
Qualifications & Skills
- Previous hospitality, tasting room, wine service, or event experience preferred.
- Familiarity with Square POS, Vinoshipper, and Tock a plus.
- Strong communication, organizational, and multitasking skills.
- Passion for wine, hospitality, and storytelling.
- Reliable, flexible availability (weekends/evenings required).
- Able to work independently and handle physical tasks (lift 50 lbs, stand long periods).
Compensation & Benefits
- $18–$22/hour plus tips (DOE).
- Commission opportunities and club sign-up bonus.
- Generous employee wine discount.