Clubhouse Assistant General Manager

Position: Assistant General Manager
Department: Hospitality
Status: Exempt/Full-time
Hours Per Week: 40 (may be required to work more than 40 hours per week)
Reports To: Clubhouse General Manager
Location: Domaine Serene Clubhouse


Role and Responsibilities
Performance
•  Oversee all aspects of floor operations including guest service, inventory control, cash handling, profitability, and operating costs.
•  Drive performance by meeting or exceeding revenue targets through repeatable sales initiatives that increase per-guest spend, wine club acquisitions, and channel profitability.
•  Ensure accuracy and efficiency across operational systems, including Wine Pickup, POS (WineDirect), and booking platforms (Tock), to support seamless guest and team experiences.
•  Maintain and improve reporting tools to support accurate month-end reconciliation, payroll tracking, and performance analysis.
•  Manage scheduling systems, tip reporting, and payroll strategies to control labor costs and avoid overtime.
•  Partner with the GM on monthly performance reviews, providing insights on financial targets, staffing, and operational improvements.

People
•  Partner with the Clubhouse General Manager to hire, onboard, and develop a high-performing hospitality team.
•  Provide consistent communication, set clear performance expectations, and conduct regular coaching and reviews to support individual growth.
•  Lead a culture of excellence by fostering team engagement, accountability, and continuous improvement.
•  Collaborate with Sommelier and Sales & Training teams to ensure staff are knowledgeable about wines, club offerings, and marketplace trends.
•  Empower the team to deliver exceptional, brand-aligned guest experiences, with a strong emphasis on personalized service for VIP members
•  Support on-going accountability and excellence in execution of all Clubhouse team members

Programs
•  Enhance wine club member engagement and retention through thoughtful program execution and elevated guest experiences.
•  Collaborate with GM to lead and maintain operational systems for the Guesthouse program, ensuring seamless guest stays and efficient coordination of food, wine, and housekeeping services.
•  Partner with the Culinary Team to support a sustainable food and beverage program that aligns with brand standards and minimizes waste.
•  Execute targeted Outreach sales efforts to drive revenue and maintain personalized relationships with high-value guests.
•  Coordinate staff participation in educational programs, member events, and seasonal initiatives to ensure brand consistency and service excellence.
•  Work cross-functionally in order to drive best-in-class customer service & guest experiences throughout the Domaine Serene campus

Projects
•  Collaborate with Events Sales Manager to execute private and semi-private events that align with brand standards and elevate the guest experience.
•  Lead cross-functional initiatives to enhance internal processes, including SOP updates, sample logistics, and inventory systems.
•  Oversee Guesthouse program, experience and improvement projects, including cost-saving strategies, cleaning protocols, and service enhancements that increase value for club members.
•  Partner with Culinary and Hospitality teams to streamline food, wine, and guest logistics across operational touchpoints.

Purpose
•  Champion Domaine Serene’s luxury brand values by leading with professionalism, hospitality, and a commitment to delivering exceptional guest experiences.
•  Represent the winery with pride and purpose at on-site and off-site events, embodying the “Every Guest, Every Time” philosophy.
•  Foster a culture of mentorship, ownership, and continuous improvement that supports team growth and service excellence.
•  Build relationships with local businesses and community partners to expand brand reach and drive long-term engagement.
•  Support the growth of strategic initiatives such as the merchandise program and wine club, reinforcing brand loyalty and guest connection

Requirements and Qualifications
•  High School diploma or equivalent
•  Bachelor’s degree with a focus in hospitality or business is preferred.
•  3+ years’ experience in sales and/ or management in service focused organizations required.
•  Experience in the wine industry is required.
•  Demonstrated knowledge of MS Office, including Word, Excel and PowerPoint is preferred.
•  Proficient in Vin65/Wine Direct and Wine Club processing encouraged.
•  Applicants with detail-oriented work habits, strong organizational and problem-solving skills, multi-tasking and interpersonal skills, and an ability to work under pressure and make decisions independently are requested.

Certificates, Licenses and/or Registrations:
•  OLCC Service Permit- required
•  Food Handler Card-required
•  Certified Sommelier, CSW or WSET Level 2-preferred

Physical Demands & Work Environment:
•  Stand for long periods of time
•  Weekends required
•  Ability to lift and/or move 50 pounds
•  Temperature swings between work areas
•  Noise level moderate to loud

Compensation Profile
The compensation package is competitive and includes bonus potential. Additional benefits include health, dental and vision care, a 401K program with employer match, term life insurance, paid time off (PTO) and paid holidays.
Compensation will be determined by experience, qualifications.

Please respond with your cover letter and resume.