About Us
C. Mondavi & Family is a fifth-generation, family-owned wine company deeply rooted in tradition, pride, and purpose. From our iconic Charles Krug winery—Napa Valley’s oldest—to our nationally distributed CK Mondavi and Family brand and our import portfolio of Valdo & French Blue, our legacy is built on passion, perseverance, and an unwavering commitment to excellence.As one of the few remaining family-owned wine businesses in the industry, we take pride in our people-first culture where every voice matters and every action contributes to something greater. We move with urgency, adapt with purpose, and hold ourselves to the highest standards-not because we have to, but because we care deeply about what we do and who we do it for.

Our team shares a bold drive to win, a commitment to craftsmanship, and a roll-up-your-sleeves mentality that turns challenges into opportunities. That’s the Mondavi way—honoring our past while building a future rooted in heart, hustle, and family.

Our Benefits Package
At C. Mondavi & Family, we’re proud to be one of the few remaining family-owned wine businesses in Napa Valley-and even prouder to be recognized as a Top Workplace in the San Francisco Bay Area for four consecutive years. Our commitment to our people is rooted in the same values that have guided our family for generations: family first, work-life balance, and a tradition of craftsmanship-where our work, like every vintage, is shaped with care, skill, and pride. Whether you’re cheering on your child at a soccer game or caring for an aging parent, we believe you should be able to show up for your family without guilt or hesitation. That’s why we’ve built a benefits package that supports you—at work and beyond.

Here’s what you can expect:
•  Flexible Work Arrangements – Temporary and permanent options to support your unique life needs.
•  A Commitment to employee development through a tuition reimbursement, mentorship/development programs and free access to a robust Learning Management System offering courses on leadership, soft-skills, technical skills and much more.
•  Generous Paid Time Off - Including 12 paid holidays, wellness days, vacation, and ample sick time.
•  Paid Parental Leave - Maternity and paternity leave to support you through life’s most important milestones.
•  Comprehensive Health Coverage – Four plan options with HRA, HSA, and FSA options.
•  Dental & Vision Insurance - Free coverage for you and your dependents.
•  Mental Health Support - Access to a confidential Employee Assistance Program (EAP).
•  Disability & Life Insurance - Company-provided short- and long-term disability, plus life insurance.
•  Wellness Incentives – Gym reimbursement and wellness program support.
•  Retirement Planning – 401(k) with a 5% company match to help you invest in your future.

Our benefits reflect the values of a family-owned company that genuinely cares about its people. Because when you're at your best, so are we.

Job Summary
The Concierge is the first person to greet guests upon arrival. The purpose of the position is to provide guests with an exceptional guest experience while partnering the wine ambassadors in creating a smooth flow of service to our guests from time of booking through the time of their departure. The Concierge is responsible for efficiently and effectively calendaring reservation requests, answering phone calls and guest inquiries. Has the ability to greet guests warmly and gather and enter contact data while maintaining the highest level of customer service. The Concierge will passionately and enthusiastically share winery history, heritage, and vision with guests and help the winery establish and maintain a reputation as a top destination in the Napa Valley. This position reports to the Tasting Room Manager.

Schedule: Tuesday - Friday, 9:30 - 5:30

Essential Duties and Responsibilities include but not limited to the following:
•  Ensure every guest enjoys their experience from the first moment of contact through to their departure
•  Graciously and professionally pair guests with a Charles Krug wine ambassador
•  Manage and create schedules & maps for various experiences, confirm reservations
•  Answer tasting room phone calls
•  Answer reservation inquires in Red Chirp Chats
•  Develop and maintain relationships with local Restaurants/Wineries
•  Manage multiple projects while remaining poised and gracious under pressure and maintain a positive attitude
•  Communicate and interact well among teammates, supervisors, diverse customer base, wine club members and corporate groups
•  Knowledgeable about the Charles Krug brand messaging and the unique guest experiences available
•  Exceptional customer service skills, provide excellent guests experiences
•  Open, honest and friendly with colleagues and guests while maintaining a professional demeanor
•  Detail oriented, self-starter with a good work ethic and the ability to work independently
•  Must have a sense of urgency
•  Ability to keep a positive attitude and be adaptable in a fast-paced retail environment.

Qualifications (work experience, preferred skills and education):
Computer proficiency, eCellar knowledge a plus
Ability to lift 40 pounds
Ability to work in a standing position for long periods of time.
Must be 21 years of age.
Must be able to work weekends and weekdays.
High school diploma, or GED; two-year college degree preferred.
One to two years prior related experience with customer service and / or phones.
Responsible Beverage Server Certification
ServSafe Food Handlers Certification


Pay Transparency Disclosure
Pay range represents what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.