The Mission of Frog’s Leap is to make wines of terroir, responsibly farmed, sustainably produced and joyfully shared. Our winery has been family owned and operated since 1981. You can read up on our history on our website: www.frogsleap.com.

At Frog’s Leap, we believe every guest visit is an opportunity to create a lasting memory. From the first “hello” to the final farewell, we aim to share not just our wines, but the heart of who we are — a story of place, people, and stewardship. As our Guest Services Host, you will be the warm welcome that invites guests into that story, the steady hand that ensures their experience unfolds seamlessly, and the trusted guide who helps them leave feeling connected, cared for, and eager to return.

Reporting to the Tasting Room management team and collaborating with colleagues across the winery, you will orchestrate reservations and experiences, guide guests through their journey, and ensure each visit runs smoothly. Whether welcoming guests in person, answering questions by phone or web chat, or coordinating schedules behind the scenes, your gracious hospitality, efficiency, and enthusiasm will be essential. Your understanding of our property, guest capacity, and daily operations will directly shape how we deliver memorable tasting experiences.

What You’ll Do:

•  Warmly welcome guests, offering attentive and gracious service that sets the tone for their visit.
•  Develop a strong working knowledge of Frog’s Leap’s history, wines, and property to provide engaging and informed hospitality.
•  Manage reservation logistics, confirming guest counts, updating bookings, and ensuring precision and discretion in all scheduling.
•  Monitor daily guest capacity and partner with Tasting Room Management to optimize tasting and tour schedules.
•  Assist guests in scheduling or rescheduling experiences, using active listening to make thoughtful recommendations.
•  Respond to phone calls, web chats, and voicemails promptly and professionally, routing inquiries to the appropriate team members.
•  Maintain accurate guest profiles to support personalized service.
•  Oversee phone system settings and other day-to-day operational details.
•  Collaborate with the tasting room team to ensure smooth guest transitions throughout their visit.
•  Prepare technology tools for each shift to ensure functionality and readiness.
•  Process POS transactions accurately and securely; pack and wrap purchases for shipment or pickup, including wine club orders.
•  Maintain tasting room stock levels for wines, merchandise, and collateral; restock and arrange displays as needed.
•  Support additional hospitality tasks as assigned by management.

About You:
•  You bring 2–3 years of customer service experience, ideally in hospitality or guest-facing roles.
•  You communicate clearly and confidently in spoken and written English; conversational Spanish is a strong plus.
•  You stay organized and calm under pressure, handling busy environments with grace.
•  You use sound judgment to prioritize guest needs and respond with warmth and discretion.
•  You’re comfortable using phone systems, POS platforms, and reservation software; experience with C7 is preferred.
•  You pay close attention to detail, especially when managing guest information and scheduling.
•  You’re a collaborative team player with integrity and a passion for delivering exceptional experiences.
•  You’re at least 21 years old.
•  You have the flexibility to work weekends and occasional holidays.

What’s In It for You

•  Full-Time, Seasonal position through end of November. There is potential for a regular, Full-Time position to open up at the end of the Season.
•  Fresh organic produce from our edible gardens and orchards during the growing season
•  Wine Discounts. If we have to explain why, this gig probably isn't for you ;)
•  Being part of the Legacy: Family-owned since 1981, farming 200+ acres organically. No herbicides, no pretense-just wines of balance, restraint and deep respect for the natural expression of the vine. Learn from industry legends like John Williams, with mentorship as rich as our Zinfandel.
•  Make an Impact: Your work sustains a pioneering Napa Valley family winery, while optimizing climate-friendly programs (like our keg initiative).

About Frog’s Leap:
John Williams founded Frog’s Leap in 1981 and the winery has been family owned and operated ever since. You can learn more about our history and winemaking philosophy on our website; but it’s important to know up front that we are passionate about our Mission to make wines of terroir, responsibly farmed, sustainably produced and joyfully shared | Hacer vinos de terruno, cultivados con responsabilidad, producidos de manera sostenible, y compartidos con alegria.

We believe every member of our team is a key contributor to our collective success and we are looking to hire capable and committed individuals from diverse backgrounds, who will bring their unique personal perspectives and interests to their professional role.

Frog’s Leap is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.