Customer Service Representative - Packaging

For over 80 years, Scott Laboratories has been the leading supplier for the North American wine and specialty beverage industry, offering fermentation products, filtration media, equipment, cork, and packaging solutions. We have been embedded in the wine community since 1933 where our story starts at the University of California, just days prior to the end of Prohibition.

Scott Laboratories is proud to have been recognized as a Best Place to Work for the past three years by the North Bay Business Journal. We are equally proud of our ongoing commitment to global sustainability and responsible business practices—striving to create a positive impact for our employees, communities, customers, and the planet.

Company Perks:
•  Extensive training
•  Annual Bonus
•  Competitive compensation
•  Paid vacation and sick time
•  Volunteer Time Off
•  Comprehensive benefit packages including robust Medical, Dental, and Vision
•  401(k) savings plan with company match

We are seeking a customer centric Service Representative to support the growth and success of our Packaging product line within the Scott Laboratories portfolio.


Job Description
The Customer Service Representative – Packaging is responsible for managing order entry, tracking, and fulfillment activities within the packaging department. This role serves as a key administrative liaison between internal teams, vendors, and customers to ensure packaging orders and projects are processed accurately and delivered on time.

Key Requirements & Responsibilities:
•  Process all packaging sales orders, quotes, and sample requests, including cork and custom packaging items
•  Communicate closely with vendors throughout the lifecycle of custom packaging projects
•  Coordinate with internal departments (Accounting, Production, Shipping/Receiving, Inventory) to support accurate and timely order fulfillment
•  Process returns, create credit requests, and coordinate with inventory on returned items
•  Support cork reconditioning and buyback processes
•  Respond to packaging-related inquiries from customers and team members
•  Assist in inventory tracking and reconciliation processes
•  Pull samples and process will-call sample requests in ERP system
•  Ensure timely, accurate recordkeeping and document management for all transactions and communications
Key Qualifications:
•  Prior experience in order processing, fulfillment, or administrative support preferred
•  Familiarity with Salesforce and Microsoft Dynamics BC (or similar ERP system) a plus
•  Proficiency in Microsoft Office Suite
•  Experience or interest in the wine or beverage packaging industry a plus
•  Exceptional attention to detail and follow-through

Salary Range - $69K - $80K (DOE) Hybrid, Petaluma, CA