Tasting Room Supervisor for Nickel & Nickel Winery, Far Niente Wine Estates

Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon.

Join our Company which is rich in history and stature.

We are dedicated to the growth of our team and with two team members advancing, we have an opening for a Tasting Room Supervisor. The Tasting Room Supervisor is responsible for assisting with the management of the team, execution of sale approaches, general operations, brand representation and driving financial success of the Nickel and Nickel tasting room.

You will be successful in this role while performing these essential responsibilities:
•  Oversee day-to-day hospitality operations in accordance with our operating protocols.
•  Assists in managing the guest experience and the flow of all tours and the tasting room atmosphere ensuring scheduling for staff is done to provide attentive guest service.
•  Handle customer concerns in a positive, expedient manner and defer to management if additional support is needed.
•  Meet and greet VIP customers to ensure they have a positive experience.
•  Ensure the Estate is in pristine condition and well maintained.
•  Communicates guest, operational, staff and facility-related issues to the management for prompt attention.

Our organizational culture is built upon a strong foundation of shared commitments:

•  Demonstrates ownership of job responsibilities through focus, determination, and attention to detail. Works to elevate the performance of their team.
•  Works as a member of a highly functioning team. Maintains professional and respectful dialogue with peers to collaboratively identify positive outcome. Communicate regularly and provide support and mentorship.
•  Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
•  Creates an environment where their team is encouraged to bring forward ideas for improvement and ways to increase efficiency. Is personally open to new ideas and positive change.
•  Stives to elevate their performance and that of their team. Is nimble to the changing needs and priorities of the organization.
•  Represents the organization professionally through effective communication and follow-through. Serves as a role model for their peers and colleagues, values difference and strives for understanding.
•  Shows care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
•  Demonstrates integrity, honesty, and fairness in their interactions, working towards achieving personal achievement rather than public attention.
•  Assists their team in achieving the best outcomes. Demonstrates pride and provides relevant expectations and accountability.

You will be qualified for this role if you meet these requirements:

•  Previous experience of 5+ years in winery, hospitality and / or luxury sales.
•  Microsoft office / POS systems.
•  Strong verbal and written communication skills.
•  Full body mobility.
•  Ability to ascend and descend stairs.
•  Ability to lift to 45 lbs.

More about our Story:

A dedication to winemaking in its highest form, paired with a focus on house style, vineyard ownership, social responsibility, and legendary hospitality, has established Far Niente Wine Estates as one of the world's great producers of luxury wines.
Over the years, we have proudly added exceptional wine brands to our family.

Established in 1989, Dolce is the only American brand dedicated to producing a single late harvest wine. Our second Oakville winery, Nickel & Nickel, focuses on 100-percent varietal, single-vineyard wines from some of Napa Valley’s finest vineyard appellations. In 2007, we launched EnRoute, which is committed to crafting focused, textured Pinot Noir from the Russian River Valley.

Bella Union was founded in 2012, and the iconic estate opened in 2024. At Bella Union, we celebrate the beautiful union of mastery + artistry by showcasing different expressions of Rutherford Cabernet Sauvignon, world-renowned for its consistently smooth and structured style. And finally, Post and Beam, which represents craftsmanship, tradition, legacy and purity in winemaking.

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.