The Customer Service Assistant supports Sales, Hospitality, Shipping and Accounting teams with daily administrative duties. Our ideal candidate must be a multitasker with strong communication skills, be detail-oriented, and able to work in a fast-paced, small office environment. We are looking for a highly organized and extremely flexible person to fill this role. The Customer Service Assistant thrives on customer service and brings a friendly and enthusiastic attitude to the position. This is a full-time position, Monday through Friday from 8:30am to 5pm. This position will be reporting to the Estate Director.

Responsibilities of the Customer Service Assistant include, but are not limited to, the following:

GENERAL/OFFICE/SHIPPING DUTIES
-Answer phones and transfer to the appropriate staff member
-Take and distribute accurate messages
-Proficient with packing, shipping, printing shipping labels and scheduling pickups
-Assist with Inventory maintenance
-Facilitate communication between office and cellar staff

SALES/DIRECT TO CONSUMER ADMINISTRATION
-Respond to potential guests and set appointments and book on calendars
-Coordinate various communications with DTC and Wholesale customers regarding shipping and scheduling
-Help Hospitality Staff set up and breakdown as requested

QUALIFICATIONS:
•  Minimum 3+ years administrative experience
•  Experience in wine industry a plus
•  Proficiency with Outlook and Microsoft Office Suite, including Excel
•  Excellent written and verbal communication skills
•  Exceptional communication and phone skills
•  A highly approachable, gregarious, warm, and friendly personality
•  Proactive and resourceful
•  Ability to maintain confidentiality with a high level of discretion and grace
•  Strong organizational and time-management skills
•  Detail oriented and ability to multi task
•  Ability to accurately follow instructions but willingness to ask for help when needed
•  Ability to lift 50 lbs.