DeLille Cellars, established in 1992, is the oldest operating winery in Woodinville, Washington. Renowned for pioneering Bordeaux-style blends from Washington State, the winery has built a legacy of excellence, earning over 800 individual 90+ ratings from leading wine publications. DeLille is consistently recognized by top critics and influencers as one of Washington's premier wine producers and sources its grapes from the state’s most esteemed vineyards. Guided by its founding philosophy of ‘always seeking,’ DeLille Cellars remains dedicated to the relentless pursuit of exceptional quality.

About This Role

The Club and Member Experience Manager oversees the winery's wine club, ensuring exceptional member experiences. This role involves managing membership acquisition, retention, and engagement, as well as organizing events to enhance the member experience. The Manager leads the Club and Member Experience team and collaborates with the Tasting Room Manager to train, motivate, and incentivize the hospitality team to drive wine club growth.

What You’ll Do
- Develop and implement strategies to grow wine club membership, including acquisition, retention and engagement.
- Ensure a high level of customer service and satisfaction for wine club members, by addressing member inquiries and resolving issues in a timely manner.
- Train and develop the club and member experience team to ensure that the team consistently provides exceptional hospitality and customer service to members.
- Collaborate with the hospitality management team to plan and execute exclusive
- Contribute to the creation of menu items and experiences that elevate member experience
- Ensure timely and courteous follow up and resolution to interdepartmental inquiries and requests.
- Maintain regular communication cadence with members via email, newsletters, social media and personalized outreach.
- Demonstrate positive leadership characteristics that empower and inspire employees to meet and exceed standards
- Collaborate with Marketing and Hospitality teams to promote wine club memberships and events that drive sales and brand loyalty.
- Collaborate with Winemaking and Hospitality to plan membership allocations for all club releases
- Maintain knowledge of, and comply with, all departmental policies and service procedures
- Adhere to all health department and safety regulations as required
- Maintain a safe and fair working environment for all. No exceptions
- Prioritize, organize, create, contribute and follow through

About You
- You are a confident, hands-on leader who thrives in a fast-paced, hospitality environment and brings out the best in your team.
- You uphold the highest standards of hospitality and member satisfaction, with a sharp eye for detail and consistency.
- You communicate clearly, adapt easily, and keep operations running smoothly through strong organization and follow-through.
- You’re passionate about creating meaningful experiences for our members every day.

Qualifications
- Bachelor’s degree in marketing, hospitality, business or related field preferred
- Proven experience in hospitality, guest service, wine club management and/or events.
- 3+ years hospitality experience
- Collaborative and team-oriented mindset
- Valid Washing State MAST Class 12 permit and Food Handler’s permit

Physical Requirements
- Must be able to stand and/or walk for extended periods of time
- Lift and carry up to 10 pounds frequently, and up to 50 pounds occasionally
- Work at a computer for extended periods and see color
- Must be available weekends, evenings and holidays as needed

Pay Range Details

The pay range for incoming hires into this position is $75,000 – $85,000. Within this range, actual individual starting pay is determined by a variety of factors, including a candidate’s experience, job-related skills, and relevant training.

DeLille Cellars strives to create a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.