At Preferabli, we’re excited to invite passionate professionals to join our growing concierge team for Tastefuli, our Napa-focused app that hand-picks where guests drink, dine, and explore. We are seeking a Lead Concierge Team Member to bolster our guest services and hospitality team by delivering outstanding, memorable guest experiences. This is an in-person, guest-facing role that will involve close collaboration with high-end clients and winery partners to manage bookings, create tailored itineraries, and ensure flawless service execution.

The ideal candidate will excel at managing winery reservation requests, resolving issues quickly, adhering to established service level agreements (SLAs), and creating standard concierge operating procedures (SOPs) as the business grows.

The Team

At Preferabli, you will be joining a diverse team. We are the largest group of Masters of Wine and Master Sommeliers in the world, combined with technology engineers, business leaders, content creators, and service professionals. We infuse technology with warm hospitality to delight people with the most exciting personal discoveries (for both products and experiences). If you love helping people and introducing them to new opportunities, you are a perfect fit for this job.

As lead concierge, you will play a vital role as the face of hospitality for our guests. You will be empowered by cutting edge technology – the Tastefuli mobile app. Your role will hinge on combining charming, 1-1 service with technology solutions to optimize the guest experience. You will be part of a company that seeks to revolutionize travel and lifestyle on a global scale.

Perks of the Job:

- You will need to develop a deep knowledge of our winery partners’ offerings and unique experiences. This means you will be attending wine tastings, property tours, and the like across a wide range of properties in Napa Valley.
- Countless networking opportunities are available to you across the hospitality sector as a result of this position – you will come into contact with other hotel, restaurant, and winery employees in the course of your work.

Who You Are:

- A Good Listener: You are an active listener. You understand that interpreting someone’s intentions correctly is the best way to deliver outstanding hospitality.
- Proactive and Adaptive: You take ownership of guest experiences by anticipating needs, identifying opportunities to enhance service, and resolving issues before they arise.
- Seasoned Professional: At least 3 years of experience in hospitality, concierge, guest relations, and/or a related field.
- Committed to Excellence: A positive team player who takes ownership, learns from mistakes, and contributes to team morale. You are committed to building long-term relationships.
- Gracious & Cheerful Host: You enjoy helping people and exude a sense of warm hospitality.
- Exceptional Communicator: Outstanding verbal and written communication skills, dedicated to providing top-tier guest service.
- Technologically Proficient: Experienced with CRM platforms and reservation management systems.
- Tastefuli Enthusiast: Driven to become an expert in the Tastefuli app and its partner offerings.

What You’ll Achieve:

- Efficient Reservation Management: Use our proprietary software to handle reservations seamlessly, processing requests from the Tastefuli mobile app, inbound emails, in person requests, or our Retool platform.
- Deliver Prompt Responses: Address reservation inquiries within SLA windows, exemplifying our commitment to exceptional service.
- Generate Insightful Reports: Prepare daily reports on reservation volume, challenges faced, and support needs.
- Drive Process Improvements: Share constructive feedback to refine workflows and technology, enhancing the overall customer journey.
- Proactive Problem-Solving: Identify and address inefficiencies in the reservation process, ensuring smooth operations.
- Lead Reservation Team: Lead team of junior concierge team members and reservation specialists.

Where You’ll Work:

- This is an in-person role, physically based in a large hotel in the town of Napa, and may also spend time in our Downtown Napa office.
- We are looking for full-time and part-time candidates. Please indicate your availability in your application.
- Weekend availability is a must.
- Typical working hours will be from 10:00 am to 6:30 pm.
- Hours may vary by season or be updated to reflect changing business needs.
- This is a unique role that will thread together hospitality and concierge work with emerging technology. Successful candidates should be energized by challenging the status quo, presenting new ideas, and delivering extraordinary guest experiences.


Compensation range $25-$35, commensurate with experience.