Position Summary

Williams Selyem is searching for a dynamic Estate Concierge to join our Hospitality team.
Main responsibilities will be to answer telephone calls, handle all emails sent to the Hospitality Inbox, assist with booking and confirming reservations for our List Members and their guests, assist List Members with itinerary building during their visit to the area, and prepare Tasting Salon collateral for the hosts, assist Auction Winners with their property stay.
All applicants must be available to work weekends, holidays, and special events, be able to stand for 8 hours and lift up to 40 pounds (a case of wine).

Candidate Description

The ideal candidate for this position should:

•  Have a passion for wine, food, and hospitality.
•  Have a background that includes luxury/high-end customer service.
•  Display a professional, articulate, friendly, patient attitude, and are naturally wired to provide excellent customer service.
•  Have a strong work-ethic in an independent environment while displaying attention to detail.
•  Enjoy anticipating and responding to both the expressed and unexpressed wishes and needs of our guests.
•  Have a passion and natural ability to build lasting relationships that will distinguish Williams Selyem in our guest’s hearts and minds.
•  Be a supportive team player who will do whatever it takes to complete the job with integrity.
•  Be always professional in appearance.
•  Proven ability to multi-task, plan, organize, work under pressure, and prioritize effectively.


Duties and Responsibilities

•  Answer the telephone and assist List Members.
•  Handle all emails sent to the Hospitality Inbox.
•  Assist with booking and confirming reservations for our List Members and their guests.
•  Prepare Tasting Salon supplies and collateral.
•  Assist List Members with itinerary building during their visit to the area.
•  Assist List Members with purchases over the phone and through email.
•  Assist customers with shipping updates, order issues, or other customer service inquiries.
•  Handle scheduling of pick-up orders and organizing short-term storage of will call orders.
•  Develop and maintain relationships with local concierge, transportation companies, and other important business contacts to allow for the best accommodations for our List Members and their guests.
•  Maintain contact list for industry connections.
•  Special projects and other responsibilities as assigned.

Qualification Requirements

•  High School Diploma
•  Must be able to work weekends and holidays
•  Must be able to repeatedly lift up to 40 lbs.
•  Must be able to stand and walk for extended periods of time

About Us

Williams Selyem Winery is a leading producer of limited production Pinot Noirs, Chardonnays, and Zinfandels from the Russian River Valley. 95% of our production is sold to a long-standing list of customers (direct-to-consumer). Since 2010, the Williams Selyem Estate Winery facility has been open for private experiences, by appointment only, to our active List Members.
For more information, please visit www.williamsselyem.com/ws-story/our-history