Job Description:
Compensation: $20.OO DOE
The schedule for this position is Monday, Tuesday, Wednesday, Saturday & Sunday

JOB TITLE: Concierge Part Time (possible full time in short/long term)
DEPARTMENT: Tasting Room
REPORTS TO: Hospitality Manager
CLASSIFICATION: Hourly, Non-exempt

About the Company

Artesa Winery, located in the heart of Napa Valley’s Carneros region, is a premier ultra-premium winery with a diverse portfolio of highly limited wines and a thriving wine club program. We are seeking a passionate and detail-oriented individual to join our team as a Wine Club Specialist. This role plays a crucial part in nurturing relationships with our valued wine club members, driving membership growth, and ensuring an outstanding guest experience.

POSITION SUMMARY
The Concierge is responsible for providing a warm and inviting greeting to each visitor at Artesa and for ensuring that our guests understand our wine service, our floor plan, and any other information which will enhance their visit. The Concierge will guide our visitors to a designated table and to a VC Host to conduct their tasting. This position reports to the Tasting Room Manager and the Director of Hospitality.
Essential Job Responsibilities:
•  Greet individual visitors at Artesa’s front entrance and check them in for their scheduled reservation. The concierge advises the guest of the day’s wine tasting options, as well as any cheese or tapas plates available for purchase.
•  Answer customer inquiries about the history of Artesa, our wines, our Wine Club, our retail products, or other Wine Country attractions (such as local restaurants, hotels, other places to visit).

Additional Job Responsibilities:

•  Responsible for clearing signs, extra or used wine glasses, and debris from the foyer table during the day.

•  Serve as cashier, when necessary.

•  Maintain a clean, well-organized workspace.

•  Abide by all safety and office policies established by the Company.

•  At the end of the day, once last remaining guests have exited, ensure the front reception/lobby area double doors are locked and bolted close.

Physical Requirements:
•  Excellent spoken and written English skills
•  Ability to stand for several hours

Skills Required:
•  Warm, welcoming and gracious demeanor, even under stress and in a high-paced, high-traffic environment
•  Experience with cash register operations
•  Clean and professional appearance
•  Ability to work weekends, some holidays and occasionally evenings
•  Experience as a restaurant or hotel seating host/hostess or concierge is a plus
•  Knowledge of Napa Valley and Sonoma Valley and local attractions
•  Foreign language skills are a plus