SUMMARY/OBJECTIVE:

Brasswood Cellars, a small-production, premium winery, is looking for a Wine Sales & Allocation Manager to join our DTC Wine Sales Team on a full-time basis. This role focuses on increasing Brasswood's reach by driving new business and improving customer retention, e-commerce, and customer engagement, ensuring a seamless experience for clients. The Wine Sales & Allocation Manager collaborates with the all departments to enhance revenue growth and brand loyalty. We are looking for positive self-starters with strong leadership attributes who are flexible and love working in a team environment.

Benefits for FT employees to include: Health Insurance, PTO, 401K matching (after six months), sales commission, tips, and food and wine discounts.

ESSENTIAL FUNCTIONS:

Wine Sales
•  Drive DTC sales by driving new business and leveraging current clients by providing excellent and professional customer service both in-person and via phone campaign, with an emphasis on creating customer loyalty and retention. Foster industry relationships and convert outreach into property visitation and sales.
•  Meet and exceed wine sales monthly/yearly goals via in-person tasting experiences and phone sales.
•  Maintain maximum customer engagement throughout the year via text, phone, and email communications using available CRM tools.
•  Perform daily tasting duties: conduct tastings and tours, set-up/break-down of tastings, phone sales, restock/organize wine cases, print menus, wipe down tables, bus and wash glasses, etc.
•  Understand reservation systems and POS programs to process sales and shipping orders. RESY and Commerce 7 experience is a plus.
•  Collaborate with Tasting Room Associates and Manager on scheduling tastings, rooms, and any tasting-related info.
•  Create opportunities for and assist with off-site events/pourings
•  Work with marketing department to optimize online storefronts, product listings, and digital marketing campaigns to increase sales conversion rates and ensuring a seamless user experience.
•  Manage inventory, shipping logistics, and customer service for online orders.
•  Monitor DTC sales performance, using metrics to improve marketing, update experiences, and refine pricing.

Allocation Management:
•  Develop and execute strategies to grow and retain allocation memberships through targeted promotions, referrals, and personalized experiences.
•  Manage allocation fulfillment and shipments, ensuring timely and accurate delivery.
•  Analyze allocation data to improve retention, engagement, and customer lifetime value.
•  Plan and execute allocation events and experiences with a focus on loyalty.
•  Other duties and projects as assigned.

POSITION REQUIREMENTS:

•  5+ years previous wine sales & hospitality, wine retail or wine phone sales experience.
•  Ability to work independently and as part of the winery team.
•  Possess excellent communication and strong organizational skills.
•  Be 21 years of age or over.
•  Work weekends, some evenings and holidays.
•  Be energetic, accountable, and team-oriented.
•  Maintain appropriate professional dress and personal hygiene standards.
•  Able to multi-task in a fast-paced environment with a positive attitude.

PHYSICAL DEMANDS:

The employee frequently is required to sit, stand, and walk for long periods. This position requires the ability to occasionally lift wine cases up to 50 pounds.

EEOC & DFEH STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, genetic information, disability status, protected military or veteran status or any other characteristic protected by law.