Part-time Hospitality Associate
Robert Young Estate Winery is a luxury, family-owned estate in Alexander Valley, located 10 minutes from Healdsburg CA. The family recently opened their new hospitality venue, The Scion House, which offers 360 degree views of the Estate vineyards. The 6 generational family history and exceptional Estate wines combine to make this a unique opportunity for the right individual who excels in customer service, enjoys a synergistic team and loves great wines!
We invite you to join our small, professional Hospitality team as a Part-time Hospitality Associate. This is a Part Time Hourly position reporting to the Tasting Room Manager.
Main Focus:
•  Ability to provide memorable experiences to our guests; approachable wine/vineyard education, family history and gracious hospitality.
•  Comfortability in selling and closing sales; we offer a strong commission structure!
•  Understanding of what is needed to provide exceptional, luxury customer service •  Engage the customer and evaluate their needs and expectations; each guest is different
•  Promote teamwork and a fun working environment!

Knowledge and Skills:
•  Experience in hospitality and customer service
•  A demonstrated ability to sell and close in a timely manner
•  Basic understanding of wines and viticulture
•  Strong communication and interpersonal skills. A positive, optimistic outlook.
•  Organizational skills, ability to multi-task, strong attention to detail •  Strong work ethic and personal accountability •  Ability to use POS systems (preferably Wine Direct) as well Tock (reservation management) (easy to learn)

Experience and Qualifications:
•  Over 21 years old
•  Previous experience working in a hospitality service role in the wine, restaurant or hotel industries preferred, but not required.
•  Must have exceptional customer service, communication, and phone skills.
•  If you are mature, polite, positive, hard-working, with a “can do” attitude and a good sense of humor, you will fit in well with our small, professional hospitality team.
•  This role will mostly require a person with strong inter-personal skills, but you must feel comfortable learning and working with relatively straight-forward computer applications such as Wine Direct POS/ Tock(training provided).
•  Ability to perform Tasting Room support functions when needed (glassware, restocking, etc.)
•  Available to work weekends, holidays and be flexible with your schedule
•  Available to work at our events: membership, corporate, offsite tastings.
•  Professional appearance and demeanor
•  Commitment to excellence and high standards
•  Follow daily operating procedures, open/closing protocol and safety
•  Able to stand and/or walk for long periods of time
•  Must be able to lift and carry 50lbs.

Compensation
•  Base hourly: $18-20/hr, not including sales commission, tips, and generous wine club signup bonus.
•  Expected annually average hourly: $32-40/hr

Contact:
Robert Young (5th Generation), Tasting Room Manager. Robert@ryew.com