Job Description: Part-Time, Seasonal Host/Educator – Trenton Roadhouse
Department: Trenton Roadhouse Hospitality
Reports to: Director of Guest Experience
MAIN DUTIES AND RESPONSIBILITIES:
• Obtain and maintain the California Alcohol Server certificate.
• Responsible daily for hosting guests on property and representing Kistler and all brand standards
• A strong sense of hospitality, regularly going above and beyond to make a guests' experience memorable.
• Ability to effortlessly communicate and meaningfully connect with customers from a wide range of backgrounds. In other words, you are not easily intimidated and know
when to talk and to listen
• Broad wine knowledge of both Sonoma and Napa, as well as wine regions of the world
• Ability to talk about wine across a broad range of knowledge sets ranging from first timers to big-time wine buyers with extensive collections.
• Comfortable 'going with the flow' and adapting, sometimes on a moment's notice.
• Confident in hosting large groups and assisting with events
• Comfortable with public speaking and holding a larger group's attention for long periods of time.
• Work with colleagues to innovate and evolve TRH's tasting experiences
• Work with colleagues to promote visitation consistent with Kistler brand standards
• Learning the custom Kistler CRM including entering in orders, new customers, and other date.
• Responding and emailing customers and guests with eye for detail.
• Assist in booking reservations via phone, website by using Tock.
• Effectively manage guest's special requests and needs as they relate to repeat business and revenue creation
• Review guest feedback with the leadership team and verifies that appropriate corrective action is taken
• Promotes mailing/allocation list sign-ups in a gracious manner
• Ensures Kistler brand standards and guest experience is always maintained
• Responsible for communicating any opportunities, issues, or concerns to leadership team members
• Assist with cleaning outdoors spaces and guest experience areas and keeping property standards on a daily basis
• Maintains in-depth knowledge about our wines, our winemaking techniques, the vineyards, the brand, our history, and the winery itself. Communicates these with clarity and
passion
• Responsible for completing other duties as assigned by management
DAILY HOSPITALITY MAINTENANCE:
• Obtain and maintain a California Food Handlers Card
• Wash and buff glassware
• Rinse, Wash, and sanitize dishes
• Empty garbage, compost, and recycling
• Wipe down surfaces indoors and out
• Set and Reset tables
• Understanding the ‘Gate to Gate’ property operations
• Stocking all supplies
REQUIRED SKILLS:
• Excellent written and verbal communication skills with the ability to communicate effectively with all levels of management and team members
• Strong organizational skills and the ability to prioritize within a dynamic environment
• Ability to work independently, collaboratively and communicate effectively with team members at all levels of the organization
• Ability to sustain a high level of confidentiality and professionalism
• Able to work flexible hours including evenings, weekends and holidays as it relates to the needs of the job
QUALIFICATIONS:
• 2+ years of service industry,
• Wine and food knowledge preferred
• Come to work every day wanting to do your best
• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
• Passion for customer service and satisfaction
• Must be able to weekends, holidays, and nights (events) as needed
PHYSICAL/MENTAL REQUIREMENTS:
• This position is predominately performed standing up
• Must be able to stand and walk as required by job duties
• Must be able to manipulate a computer keyboard that can involve repetitive motion
• Must be able to use office machinery such as a copy machine, printer and computer
• Must be able to lift up to 40 pounds (wine case)
• Coordinate multiple tasks simultaneously
• Must be able to walk on sometimes steep driveways and uneven gravel surfaces
• Must be able to roll large garbage bins for street pickup.
• Able/comfortable spending extended periods outdoors
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