Black Walnut Inn & Vineyard is a serene nine-room villa offering luxe accommodations and spectacular views of Oregon’s famed Willamette Valley. We are a small group of hospitality professionals delivering exceptional experiences to discerning guests. In 2020, we were voted one of the 10 Best Wine Country Hotels in the USA Today Reader’s Choice travel awards for the second consecutive year.

We are looking for a highly motivated, experienced, and professional candidate for our Front Desk Receptionist position. You will serve as our guests’ first point of contact and manage all aspects of their accommodation.

Essential Duties Include:

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments
Additional duties as assigned

The ideal candidate will:

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Physical Requirements:

Prolonged periods of sitting at a desk.
The physical demands include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
Must be able to lift up to 40+ pounds at times.

Note: The responsibilities associated with this job could change from time to time in accordance with Black Walnut Inn & Vineyard's business needs. As a team player, you may be required to perform additional and/or different responsibilities from those set forth above.