About Foley Family Wines
Established by Bill Foley in 1996, Foley Family Wines (FFW) is a portfolio of highly acclaimed wines and
spirits from some of the world’s greatest estates. The company owns more than 24 wineries and a
distillery, each with its distinct style, legacy, and approach to hospitality. FFW has expanded its portfolio
significantly since its founding, now including such storied brands as Chalk Hill Estate Winery, Sebastiani,
Roth, Banshee, Ferrari-Carano, Chateau St. Jean, and Lancaster in Sonoma; Merus, Silverado, and Foley
Johnson in Napa Valley; Lincourt, Firestone, and Foley Estates in Southern California; Chalone Vineyard in
Monterey County; Four Graces and Acrobat in Oregon; and Three Rivers in Washington. In 2023, the
company began operating Minden Mill Distilling in Nevada and relaunched Charles Goodnight Texas
Straight Bourbon Whiskey. FFW’s import portfolio includes Lucien Albrecht in France, Nieto Senetiner in
Argentina, and 14 wine brands and Lighthouse Gin, spanning three of New Zealand’s most acclaimed
winegrowing regions: Marlborough, Central Otago, and Martinborough.

Job Summary:
The Hospitality Center Manager is a dynamic, hospitality focused, and strategic thinking leader with excellent communication and organizational skills. A successful candidate is able to prioritize, multitask, problem solve and ensure that the team is held to the highest standards. The HC Manager will lead their team to achieve best-in-class customer experiences while retaining membership and financial goals. The HC Manager is responsible for optimizing member and guest experiences with focus on driving retail sales, staff development, increasing traffic and growing club memberships.

Essential Duties and Responsibilities
•  Build relationships with key community partners, vintners & spirits associations and develop key inter-winery/inter-spirits partnerships, track and prioritize outreach
•  Track and deliver daily/monthly/annual metrics to senior leadership team
•  Work closely with SVP, Directors and other CO-Managers to exceed member acquisition and retention rates, sales volume and KPI goals.
•  Conducts self in a manner that drives team cohesion, unity & performance
•  Creates culture of continuous improvement through leadership behaviors of identifying solutions, creating opportunities for team members, and positivity
•  Lead HC to exceed customer service expectations while motivating team members to hit goals and celebrating key milestones
•  Support direct reports in developing skills and coaching on professional development
•  Create and delivery quarterly performance assessments through Success Factors for all direct reports and teams
•  Understand, uphold and train employees on the Foley Family Wines Core Values
•  Deploy peer-to-peer critical thinking and problem-solving skills when presented with challenges, projects and other duties as assigned
•  Work collaboratively across the business to understand needs of the trade, VIP, and special events areas in order to execute best-in-class experiences across all guest types
•  Works with business analyst for tracking, processing and updating of club and sales commissions
•  Aggregate and organize customer data; develop and analyze reports on customer feedback and provide meaningful insights to senior leadership team

Required Knowledge, Skills & Other Abilities
•  Must be at least 21 years of age
•  High level spirits & wine knowledge and the ability to execute experiences, tours, VIP tastings, trade tastings independently and at an expert level
•  Ability to repeatedly stoop, lift and carry 40 lb. cases of wine
•  Proficiency with Microsoft Office Suite required
•  POS and cash handling experience is required
•  Must have a commitment to excellence and high standards for hospitality and customer service
•  Must have excellent written and oral communication skills as well as strong organizational, problem-solving, and analytical skills
•  Must have a professional appearance and demeanor
•  When necessary, must be able to work a flexible schedule including evenings, weekends, and holidays

Education & Experience
•  Bachelor degree or a wine-related technical degree with minimum 5 years of hospitality related experience is preferred
•  3-5 years of hospitality management experience

Work Environment
•  The hospitality center is a non-smoking work environment. Employees working in the hospitality center are asked to not smoke during a workday or be free from any smell that may be associated with smoking. No heavy perfumes, hand lotion or hair products are allowed as they can interfere with the tasting of wines.

Company Core Values:
Teamwork – Be Each Other’s Partners in Wine
Commitment – Crush Every Day Like It’s Harvest
Quality – Good vs. Grape: It’s All in The Details
Integrity – It Takes a Vineyard
Safety – Tend the Vines
Entrepreneurship – Love the Wine You’re With
Fun! Smile! You Have Purple Teeth!

Foley Family Wines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.