Mission Statement
The Tasting Room Associate provides a friendly, knowledgeable and high-quality guest experience.

Main Responsibilities
Share the history and wines of the Pedroncelli family with all guests and club members through a memorable and educational seated tasting with gracious hospitality.

Primary Responsibilities
•  Assist with daily tasting room operations including but not limited to: opening and closing procedures, retail sales using POS system, processing shipping orders and club sign-ups, answering telephone/email and responding to messages, scheduling reservations, cleaning and sanitizing work areas, inventory management, stocking wine storage, glass washing and polishing, etc.
•  Educate guests on wines, vineyards, winemaking practices and winery history.
•  Work alongside the tasting room lead to efficiently manage tasting room reservations and walk-ins.
•  Large focus on club conversion. Clearly communicate all club options and structure to guests. Assist with setup and execution of club events.
•  Contribute positively to the team and work environment.
•  Help to maintain the tasting room facilities keeping a clean and sanitary workspace for customers and employees, inside and out.
•  Assist with setup and execution of all winery events.
•  Assist with outreach to drive traffic to the tasting room. Visit local wineries in order to form strong relationships.
•  Phone sales. Make follow-up calls to past visitors and current club members offering specials and promoting wines.

Qualifications, Experience & Skills Required

Education: High school diploma. Associates or bachelor’s degree from a 4-year college or university a plus.

Minimum Requirements
•  At least 2 years’ tasting room or hospitality experience.
•  Advanced computer skills. Experience with wine industry related software a plus.
•  Ability to use and learn Commerce 7 POS platform.
•  Must be able to work independently.
•  Possession of, or ability to obtain, responsible beverage service certification from ABC.
•  Ability to stand and walk for extended periods as required by job duties.
•  Must be able to lift up to 40lbs.
•  Must be 21+ years of age.

Personal & Interpersonal Skills
•  Customer service focused with excellent verbal communication and presentation skills.
•  Demonstrated ability to identify the root causes of problems and generate solutions.
•  Confident at working with numbers with the highest level of accuracy.
•  Has impeccable integrity, takes responsibility for outcomes.
•  Maintain strong emotional control, can remain calm and positive under stress.
•  Excellent organizational skills.
•  Wine knowledge and enthusiasm.
•  Team player, highly motivated and self-starter.
•  Versatility, flexibility, and a willingness to work in an evolving work environment.
•  Ability to perform duties and responsibilities in a manner consistent with the Pedroncelli Family’s value of exhibiting the highest quality standards in all endeavors.

Compensation & Benefits:
•  This position is part-time, 2-3 days per week, Saturday & Sunday availability required.
•  $20-23/hr. Other benefits include club conversion commission, phone sales commission, tips, and wine discounts.