About Us

DAOU Winery is a benchmark producer of luxury Cabernet Sauvignon from Paso Robles, known for crafting Bordeaux-inspired wines that combine Old World structure with New World intensity from its prized high-elevation Adelaida District estate. Founded by brothers Georges and Daniel Daou, it has become synonymous with precision winemaking, exceptional terroir, and a pursuit of world-class quality rivaling some of the best wine-growing regions in the world. The estate at DAOU Mountain combines remarkable geology, favorable microclimate, and high elevation, once described by renowned California winemaker Andre Tchelistcheff as "a jewel of ecological elements." With sweeping vineyard views showcasing the region's natural beauty, DAOU Mountain estate guests experience world-class hospitality in one of California's most stunning wine country settings.

Key Responsibilities
* Serve as an ambassador of the company by delivering exceptional, gracious customer service in all guest interactions.
* Coordinate, confirm, and manage guest reservations via phone, email, and CellarPass, and promptly check and return emails and voicemails.
* Schedule and choreograph appointments to ensure optimal guest flow within tasting room space constraints.
* Welcome, greet, and direct guests for both scheduled and walk-in appointments, providing facility information and general assistance in person and by phone.
* Manage reservations, seating, and table assignments to maximize traffic, maintaining awareness of table availability, guest location, and business flow, and communicating with managers.
* Assign tables to wine educators within designated sections and communicate guest details.
* Capture and maintain accurate guest data at reservation, confirmation, and arrival, ensuring reservation software remains accurate and up to date.
* Prepare daily tasting room tasting and event schedules and support internal and external communication through reservation phone and email lines.
* Ensure tables are properly located and set daily for anticipated reservations and keep merchandise neat and stocked.
* Communicate tasting room traffic levels and VIP guest information to traffic controllers and leadership.
* Build and retain ambassadors through guest engagement, follow-up, and accurate, enthusiastic descriptions of tasting room options.
* Support tasting room operations and onsite events as needed, including pouring and describing wine, processing POS orders, delivering food, and performing general administrative and clerical duties.

About you
* Excellent customer service skills with an enthusiastic and people-oriented approach
* Professional personal presentation with a friendly, outgoing, and positive demeanor
* Strong verbal and written communication skills with polished, professional English
* Ability to multitask, remain detail-oriented, adapt to change, and work effectively under pressure with grace and poise
* Punctual, reliable, and flexible
* Intermediate proficiency with Microsoft Office
* Knowledge of Paso Robles wineries, restaurants, and hotels is a plus
* Ability to speak Spanish is a plus
* Valid California Food Handler's Certification
* Must be at least 21 years of age

Why you'll love it here

Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

Benefits depend on your work category and may include
* Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a "TWE4ME Day" - a day to spend however you choose!
* Paid Parental & Caregiver Leave: Generous time off for life's big moments.
* Volunteer Days: Get paid to give back-2 full days each year!
* Flexible Work Options: Find your flex-hybrid and custom schedules available for certain roles.
* Wellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program.
* 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
* Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays.
* Wine Perks & Discounts: Enjoy exclusive employee pricing on the world's best wines, plus receive a generous product allowance.
* Recognition & Rewards: Celebrate wins and earn fun rewards.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

Benefits depend on your work category and may include
* Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a "TWE4ME Day" - a day to spend however you choose!
* Paid Parental & Caregiver Leave: Generous time off for life's big moments.
* Volunteer Days: Get paid to give back-2 full days each year!
* Flexible Work Options: Find your flex-hybrid and custom schedules available for certain roles.
* Wellbeing First: Medical, dental, vision, free mental health support, and an