Ambassador

Luxury, family-owned winery based in Napa Valley. Our limited-production winery produces luxury wines allocated exclusively to our members and guests.

Position Summary

An ambassador is a front-line, face and voice to members, clients, guests, and referral partners. Working efficiently as an individual and as a team player, the ambassador not only promotes and sells at a luxury level in both winery state point of sale and outreach environments but embodies the culture, Mission, Vision, and Values.

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Essential Duties and Responsibilities:

•  Be the primary person to host guests with a personalized, elevated experience from the point of arrival to the point of departure.
•  Sales execution via tasting room, email, and phone outreach, and hosting at guest home experiences in market throughout the USA.
•  Ensure that any data entry is precise with all client service tasks to lessen customer service issues.
•  Understand & embody refined style and always display it when engaging with members/customers/referral partners/vendors in person, via phone/ or email.
•  Perform opening & closing duties as needed.
•  Work with the Team to ensure Napa properties have the required inventory and proper settings to provide exemplary service for members and guests.
•  Participation in off-site events.
•  Sharing ideas and actively participating with the team about new ways to promote the Brand.
•  Manage tasks via Commerce7 and ensure they are being completed on time and in an efficient manner.
•  Assist in packaging project-related, odd-sized formats, product bundles, or custom orders.
•  Be an active and engaged participant in all team meetings.

Position Details

Schedule: Tuesday-Saturday 9 AM – 5 PM, with availability one Sunday per Month
Status: Full Time salary with Commissions Structure and Bonus Potential
Work Locations: South Napa and Oakville areas with occasional National travel as required


Qualifications

•  2-5 years in related wine sales & hospitality role.
•  Able to work closely with team members towards common operational goals.
•  Genuine passion and enthusiasm for elevated hospitality, wine, and the Napa Valley lifestyle.
•  A neat appearance and gracious persona ready to engage members/guests/referral partners in any setting when representing the brand.
•  Ability to multitask & prioritize daily operations courteously.
•  Have an upbeat attitude while in a fast-paced environment.
•  Have a flexible schedule, including weekends and evenings.
•  Must be at least 21 years of age.
•  Valid drivers license and clean driving record.
•  Ability to travel locally and nationally for events as required.
•  High proficiency in web-based commerce7 platform is preferred.
•  Able to lift at least 40 lbs. to stand on feet for long hours throughout the day.