Reporting to the Tasting Room Manager, the Tasting Room Associate plays a key role in delivering exceptional customer experiences. This position is responsible for promoting the sale of wine and non-wine products with efficiency and enthusiasm, creating memorable wine-tasting experiences for guests. The Associate focuses on achieving monthly sales and wine club membership goals while ensuring gracious hospitality is extended to all consumers and trade visitors.

ESSENTIAL FUNCTIONS: - This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Specific duties include, but are not limited to:

•  Warmly welcomes all visitors to the Tasting Room, pours wine for tastings, engages in wine discussions, and answers customer questions with professionalism and enthusiasm.
•  Ensure every guest enjoys an exceptional wine tasting experience, leaving with a lasting positive impression of our wines.
•  Operates an ETV to provide engaging vineyard tours as needed.
•  Demonstrates a personable, friendly, and outgoing demeanor, fostering a welcoming atmosphere.
•  Displays a passion for hospitality and delivering outstanding customer service.
•  Proactively promotes and sells wines and Wine Club memberships, achieving sales goals.
•  Manages routine purchasing transactions, including operating the cash register, processing daily sales, and discounts accurately.
•  Takes initiative for personal growth, developing knowledge of our wines, brands, and hospitality practices, while refining sales techniques.
•  Actively participates in company-sponsored wine education programs and professional development opportunities.
•  Assists with planning and executing special hospitality events held at the winery.
•  Maintain cleanliness by washing and polishing glassware used in the Tasting Room.
•  Supports the display and pricing of retail items and wines as needed, and represents the winery at external events as required.
•  Performs opening and closing procedures, ensuring the upkeep of the Tasting Room and patio, including tasks like furniture arrangement, umbrella setup, dusting, mopping, and more.

JOB REQUIREMENTS: Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

EDUCATION and/or EXPERIENCE:
•  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
•  Ability to read, write and comprehend simple instructions, short correspondence, and memos.
•  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:
•  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
•  Ability to apply concepts of basic algebra and geometry.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Ability to lift and move 50 pounds repeatedly.
•  Ability to stand and walk for long periods of time.

WORK ENVIRONENT:

TRAVEL: 10% of local travel will be required.
HOURS and FLEXABILITY:
Must work weekends, Holidays and some evenings

Physical Location:
The Gatehouse at Bien Nacido Estate
3503 Rancho Tepusquet Rd.
Santa Maria, CA 93454