Tasting Room Lead – Artist Block Wine

Position Summary- join the movement

Artist Block isn’t your typical winery. We’re the new kids re-defining the block, a creative house where hospitality meets artistry, and we’re on a mission to be the best at what we do. We’re looking for an ambitious, hands-on Tasting Room Lead (TRL) who thrives in a fast-paced environment and wants to grow with a modern, innovative wine brand.

Why Artist Block?

We don’t do cookie-cutter hospitality and we couldn’t be further from the traditional, quiet tasting room. We create memorable moments, build lifelong relationships with our guests, and constantly push ourselves to raise the bar- in every arena. If you’re passionate about wine, energized by people, and excited to grow with a brand on the rise, you’ll love it here.

Essential Front-Facing Duties
- Host and curate tasting appointments that feel personal, not scripted.
- Greet guests like old friends, anticipate their needs, and tell our story with passion.
- Share wine knowledge in a way that feels fresh, approachable, and exciting.
- Build authentic relationships that naturally lead to wine and club sales.
- Meet and exceed monthly sales goals focused on club conversion, art and wine.
- Oversee tasting room operations, guest scheduling, and POS data.
- Manage wine inventory, ordering, and tech sheet updates.
- Contribute to customer notes and preferences daily using relevant tags and note-taking in the POS.
- Provide exceptional, “unreasonable” hospitality to guests, going out of your way to make each visit memorable (with a set monthly budget).
- Ensure our space looks and feels beautiful by maintaining a friendly, warm, and clean tasting room environment (indoor and outdoor) per opening and closing protocols.

Core Back-of-House Responsibilities
- Punctual, efficient, and appropriately dressed.
- Input all orders and customer requests accurately into POS and close out data within 24 hours.
- Maintain accountability for assigned tasks and follow up on individual assignments timely.
- Support shipping, fulfillment, and inventory tasks.
- Assist with events, moving furniture, and flexible hours for event setup.
- Wash and polish glassware and prep charcuterie, board and other offerings.
- Clean, organize, and re-stock the tasting room; notify management of low supplies.
- Communicate customer service issues and victories to management weekly.
- Other duties as needed; we are a small, growing team.

Additional TRL-Specific Responsibilities
- Inventory & Ordering: Conduct weekly inventory and wine ordering according to the established schedule.
Materials Management: Ensure all wines poured have up-to-date tech sheets; maintain menus and club sign-up materials.
- Food Prep & Storage: Oversee bar drawer organization, fridge cleanliness, and long-term meat prep; manage cheese cutting/storage and train new employees on food prep (tasks may be delegated).
- Team Support: Ensure associates have needed materials; act as the go-to person for wine knowledge; ensure service standards (water, menus, etc.) are met.
- Compliance & Guest Issues: Collect emails and guest notes; report any issues per OLCC requirements; address guest-experience hindrances immediately.
- Next-Day Protocols: Assign tables and add visit notes based on internal info and guest profiles.
- Events & Scheduling: Confirm guests for events; work alongside GM/owner for setup; ensure wine is processed and ready for tasting.

Skills & Abilities
- Winery tasting room experience is preferred but not required, we can train the right person.
- Proven sales ability with techniques to overcome objections and drive sales.
- Experience with POS, reservation systems, and guest account management.
- Highly motivated, independent, and team-focused; strong management skills.
- Outstanding customer service with solution-based attitude; ability to train others.
- Gracefully say no given limited supply/reservation capacity.
- Extensive knowledge of wines and production.
- Commitment to excellence and high standards.
- Must work weekends/some evenings; detail-oriented, organized, lift 50 lbs.
- Must be at least 21 years old with a valid OLCC permit.
- Professional appearance and demeanor, flexing your personal style- you are the face of Artist Block.

Compensation & Benefits & Schedule
- Effective hourly rate of $45/hr after tips and commissions* (this is the average of current tasting room staff)
- Breakdown: *Hourly Rate: $19-$22/hour DOE + tips + wine club commissions + art sales commissions + monthly bonus
- PTO
- Health Insurance Stipend
- Hawaii team vacation
- Wine Allocation
- Schedule: Wednesday-Sunday 9AM-5:45PM approximately, weekends non-negotiable

Come and win with us!