Are you looking to be part of an industry and company that values employees, specializes in making a fun and high-quality product and appreciates work/life balance? If so, Cakebread Cellars has an open position for you. Our story begins in 1973 with a piece of land, a family passionate about wine and a community of friends and partners who helped bring Cakebread Cellars to life. Cakebread Cellars' wines don't just reflect the personalities of the vineyards, they also reflect the spirit of all of our employees who make our wines and winery remarkable.

Under the direction of the Director DTC, our Wine Club Manager supports sales and marketing strategies for wine club growth and retention. Responsibilities include carrying out day-to-day operations of the wine club, promoting membership and benefits, hosting wine club members at events, communicating with members through multiple channels, interacting with visitors, assisting in resolving customer inquiries, and training staff on wine club best practices.

About us:
•  We are a family-owned winery with an established reputation for producing world-class wines.
•  Our success is built on quality, consistency, and continuity - characteristics we apply equally to the people, grapes, and operations of the winery.
•  We believe in the good life. With 80 employees, there are enough resources to go around so you can enjoy life and all the benefits we have to offer.
•  We value sustainability and giving back to the community in all aspects of our business.

What we will ask you to do:
•  Supports development of and executes annual member club allocation plans, pricing, scheduling to support achievement of departmental sales and growth goals.
•  Maintains, revises and monitors tasks related to DTC/Wine Club master calendar
•  Makes recommendations to the DTC Director for strategic imperatives for wine club growth.
•  Collaborates with DTC Director and Marketing Director on updating and creating collateral communications and collateral
•  Reviews metrics to improve wine club purchase behavior, membership retention, new customer acquisition and cancellations.
•  Collaborates with Events Manager to research and propose wine club event ideas.
•  Routinely works in Wine Club area to assess and ensure guest experience adhere to highest standards of customer service through proper training, SOP’s on steps of service and leading by example.
•  Supports development, communication and implementation of member benefits and loyalty programs for Wine Club (birthday, anniversary communications), and other member categories (e.g Partner benefit groups such as Exclusive Resorts)
•  Works with marketing, hospitality and events team to deliver best in class wine club experiences and events.

What you should bring to the table:
•  College degree or equivalent experience and training in hospitality, sales, marketing or other related field
•  Five years of experience in customer service and/or club operations and competence with sales and marketing skills, or a combination thereof
•  Solid knowledge of winemaking, from vine to wine and a succinct summary of the process for making of both red and white wines
•  Commendable knowledge of the Napa Valley growing regions, including varietals at Cakebread Cellars vineyards and the most common varietals in each viticulture area
•  Solid working knowledge of Salesforce systems for order and customer account management, Customer Relationship Management software including Salesforce Marketing Cloud, POS systems and MS Suite
•  Versatility, flexibility, and a willingness to work within constantly changing priorities with motivation and enthusiasm
•  Must be flexible with schedule at times to include occasional off-site events on evenings and/or weekends

What we will bring to the table:
•  Competitive salary including profit sharing
•  Employee focused culture
•  Full health care benefits options including medical, dental, and vision
•  401K plan with company match
•  Vacation, sick, volunteer and holiday pay
•  Employee discounts

We are seeking candidates available to work Tuesday to Saturday.

Cakebread Cellars is committed to attracting and retaining a diverse staff. We will respect your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments