Tasting Room Associate (part-time)
Long Shadows Vintners, Walla Walla, WA
Part-Time

About Long Shadows Vintners
Long Shadows Vintners is a premium winery that celebrates the viticultural excellence of the Columbia Valley. Some of the world’s most renowned winemakers joined the Long Shadows portfolio at the invitation of our founder, Allen Shoup, a pioneer of the Washington State wine industry who championed its growth over the course of four decades. Our Director of Winemaking and Viticulture, Gilles Nicault, is celebrating his 31st harvest in Washington State, and was named by Seattle Magazine as Washington Winemaker of the Year in 2016. Long Shadows wines consistently rank among the finest in the country and have received superior ratings (95+) from the world’s definitive wine publications.

Long Shadows Vintners is hiring part-time tasting room associates in our beautiful Walla Walla tasting room. This position is primarily weekends, as well as occasional shifts during the week and special events. Previous experience in wine or beverage service is not required—excellent communication, interpersonal skills, and the ability to provide a memorable experience for our guests is essential. Applicants must be flexible and coachable quick learners, with a great sense of humor.
Essential Responsibilities
•  Interact with our guests using a professional and attentive manner during all points of service, including receiving phone calls, making reservations, assisting with account inquiries, completing sales, and welcoming all visitors to the tasting room.
•  Host multiple tableside tasting experiences at once, up to four tables at a time.
•  Build your knowledge of Long Shadows and the technical specifications of our wines. Relate this information to guests with precision, brevity, and poise.
•  Promote wine sales while maintaining a warm and customer-centered presence.
•  Convert casual first-time guests to repeat customers and wine club members.
•  Maintain strict compliance with state regulations regarding the service of alcoholic beverages and uphold safe food handling practices.
•  Contribute actively to the tasting room goals of exceptional service and remarkable hospitality for every guest and visitor and provide personal touches to each tasting.
•  Provide support in the kitchen with dishes, food prep, and running items to the front of house.
•  Assist with additional tasks as needed.

Schedule Requirements
•  This is a part-time position, prioritizing applicants with weekend availability, especially Saturdays.
•  Ideal applicants will be able to work at least 6 shifts per month.
•  Shifts are typically from 11:00 am to 5:00 pm.
•  We are looking to hire and train immediately.
•  We provide 14 hours (two days) of paid on-the-job training to ensure you are fully immersed in the Long Shadows portfolio, its tasting room, and our systems.

Minimum qualifications:
•  21+ years of age.
•  Valid Class 12 MAST Permit from Washington State Liquor Board.
•  Current food handler’s card.
•  Positive collaborator, excellent customer service skills and grace under pressure.
•  Have experience in a guest-facing role or similar, especially fast-paced environments where cultivating relationships and multitasking intersect.
•  Ease with conducting yourself in a manner consistent with our standards of service, including appropriate dress and language on the floor.
•  Lift 40 lbs, work on your feet for 7+ hours, move quickly and efficiently.
•  Strong interpersonal skills, and the ability to relate with a wide variety of guest personalities, ages, and backgrounds.
•  Experience with or ability to learn digital POS and reservation systems.
•  Provide your own transportation to the winery, always arriving on time for shifts.

Compensation
•  $18.00 per hour base pay plus
•  Gratuity (generally $15.00+ per hr on weekends)
•  Employee discounts
•  Commissions on wine club sign-ups
•  Additional hours and gratuity for special events