Chappellet was founded by Donn and Molly Chappellet in 1967 and is now managed by the second generation of the Chappellet family. It is recognized as one of the great Napa Valley wineries and one of the few that remains family owned and operated. Working at Chappellet is more than just an ordinary job; it’s joining a family. From working directly with members of the Chappellet family to employees who have been with the winery for over 50 years, and to the teams we build with trust, loyalty, respect, and integrity, working at Chappellet is unlike any other job.

We provide competitive pay, incentives, company-sponsored benefits, discounts on wine, tuition reimbursement, a 401(k) with matching contributions, and opportunities for advancement.

We are driven and guided by our ERICCH core values of:
-Excellence
-Respect
-Integrity
-Communication
-Creativity
-Harmony

To be considered for an opportunity to join our family please follow the instructions to apply for this position. Whether you join our team or not, we wish you much success in your career.

JOB SUMMARY:
Successfully oversees and handles all Trade guests to the winery. Builds and implements trade visit documentation, scheduling, and hosting. Supports regional managers in 24 states across the country. Supports trade accounting, data management, and marketing. Works across departments when needed.

ESSENTIAL FUNCTIONS:
The following reflects management’s definition of essential functions for this job but does not limit the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.

•  Host all trade partners at the winery in accordance with the standards and principles of Chappellet, and deliver world-class hospitality and customer service to all guests.
•  Use compelling storytelling to convey the Chappellet brand story and incorporate wine knowledge during all visits; become well-versed in Chappellet’s history, grape growing, wine production, and wines.
•  Manage and monitor all trade visit details with Great Vines software.
•  Works independently to develop and manage all workflow from initial visit contact through to follow-up; schedules all visits and manages the calendar.
•  Coordinate with Regional Sales Managers, distribution partners, importers, and accounts to schedule and carry out all trade visits.
•  Serve as a liaison between the DTC team and the Trade team, effectively communicating and building a strong rapport across all departments within the company.
•  Provides DTC support as needed, including acting as Manager on Duty, processing sales, and hosting guests at the winery.
•  Use DTC software to record guest information and handle sales.
•  Meets and exceeds any sales goals or targets set by the DTC and Trade Departments.
•  Supports Regional Sales Managers across 24 small states nationwide. This support is diverse and includes, but is not limited to:
o Communicating with distributors,
o Providing updates on Chappellet, including vintage changes, tasting notes, winery details, and brand story to distributors.
o Communicating goals to distributors, ensuring all markets meet their targets, and supporting markets in achieving their objectives.
o Leading virtual and in-person sales calls with distributor teams
o Establishing incentives and pricing strategies with distributors
o Build relationships with accounts; organize tastings and events as needed.
o Use Great Vines software to track goals and record account activities
•  Prepare reports and perform data analysis on small markets and trade visits.
•  Handles trade accounting as needed, primarily entering invoices into the system.
•  Supports marketing initiatives in various capacities, including but not limited to:
o Packaging and sending collateral to distributors and accounts
o Hosting webinars and virtual events; supporting executives and others with webinars
o Planning webinars and generating ideas for new webinars
o Communicating trade information to the marketing team as needed.
• 
QUALIFICATIONS:
•  Education: Bachelor’s degree preferred. CMS or WSET certifications highly recommended.
•  Experience: Three to five or more years in winery hospitality and/or alcohol beverage sales.
•  Proven ability to be an effective, innovative, and enthusiastic team member with a positive attitude; ability to take on leadership opportunities and become a point of contact across departments
•  Proven ability to work independently and be self-motivated
•  Outstanding customer service skills – takes pride in hospitality
•  Excellent knowledge of wine and wine production
•  Strong analytical and problem-solving skills
•  Positive, energetic, and solution-oriented; focused on delivering excellence both in hosting guests and in working with distributor partners
•  Excellent written and verbal communication skills
•  Excellent attention to detail and ability to follow through with projects
•  Excellent organization and time management skills – understand the balance of customer needs and business objectives
•  Excellent ability to juggle many different tasks at once and manage changing priorities
•  Proactive in addressing problems for positive results
•  Process-oriented with a focus on continuous improvement, results, and maintaining the integrity of brands.
•  Strong data and analytics skills; experience working with Great Vines/Salesforce and Commerce7 is a plus.
•  Strong interpersonal skills, proven ability to communicate effectively and work well with other employees
•  Strong Computer skills (Microsoft suite, Salesforce, Illustrator, Great Vines, Commerce 7, Wine Direct)
•  Available to work varied hours, nights, weekends and holidays
•  Ability to lift 50 pounds and stand, walk and sit for extended periods of time