Job Summary:
This role is with a family-founded and operated winery based in Napa Valley. Our limited (but growing!) winery produces wines allocated exclusively to our members and clients.

This Client Services role requires an individual who is passionate about attention to detail in all aspects of their daily work. Additionally, this role requires a focus on collaboration with the internal team, vendors, and customers. This role combines customer service, administrative tasks, general logistics coordination, and support for sales and marketing to ensure seamless operations across the business, from order fulfillment to event planning.

We seek an outgoing and team-oriented individual who can adapt well to a fast-paced work environment and handle multiple responsibilities simultaneously. As the brand and client services leader, you will work directly with the internal team on day-to-day operations and regularly communicate with members and clients to satisfy their service needs.

Essential Duties and Responsibilities:

Key Competencies
•  Detail-Oriented: Consistently produces accurate work and manages information with precision.
•  Adaptable: Quickly learns new software platforms and adjusts to shifting priorities or team needs.
•  Professional Communication: Communicates clearly and effectively with clients, team members, vendors, and referral partners.
•  Organized & Proactive: Anticipates needs, manages multiple tasks efficiently, and takes initiative.
•  Team-Oriented: Works collaboratively and supports a positive and responsive team culture.
•  Customer-Focused: Delivers high-quality service experiences with a Personal touch, empathy, and follow-through.
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What You'll Do
•  Book and confirm tasting reservations via phone, text, and email from members, prospects, existing clients, and referral partners
•  Respond to all client inquiries about orders, accounts, and shipments.
•  Able to sell over any channel and process orders.
•  Support wine club operations and all campaigns.
•  Print menus, update order forms, prepare printed materials, and keep team resources up to date.
•  Monitor weather holds and coordinate timely wine shipments.
•  Maintain accurate and organized customer and operations records.
•  Attend team meetings and assist with cross-department communication.
•  Help implement new software programs to elevate the client services experience.
•  Support logistics coordination for local and in-market events that align with sales and marketing goals.
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You're a Great Fit If You
•  Have 2-3 years' experience in admin, hospitality, or client services.
•  Excel at staying organized and calm under pressure.
•  Communicate clearly and professionally, both in writing and in person.
•  Are comfortable learning new tools and operating systems.
•  Are proficient in Microsoft Office and Commerce7
•  Have a flexible schedule, including weekends and potential evenings.
•  Present a polished, warm presence when representing the brand in any setting and are proactive, dependable, and detail-obsessed.
•  Bilingual English/Spanish is a plus
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Position Details
•  Schedule: Monday-Friday, some weekends required
•  Status: Hourly and Bonus Potential
•  Reports to: Production and Sales Strategist
•  Work Locations: Napa Valley locations

Note: As a small but growing business, this job description may require additional duties beyond those described and may be subject to change as needed.

Physical Demands
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to frequently stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and move up to 42 pounds.

Work Environment
The work environment characteristics described here represent those an employee may encounter while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.