POSITION OBJECTIVE
The Darioush Sales and Services Liaison is responsible for extending a high level of service to all interactions with clients, guest, and members. The role also supports the administrative, operational and communication needs of our complex First Offering Membership (or wine club), working closely with other DTC team members to achieve communal goals.

RESPONSIBILITIES:
Client Sales, Service & Outreach

First responder for routine DTC client service needs – via phone and email— a responsibility that is heightened during peak seasons and membership release periods. Assist clients with new orders, inquiries on recent orders, shipping issues, and membership.
Targeted outreach to existing and prospective clients with unique wine purchase and experience opportunities (ex. new releases, end of vintage offers, unique events/tastings, winemaker dinners, business gifting interests, etc.) —always a service-first approach.
Support membership communications (pre/post release) and individual client account servicing for First Offering members in accordance with release schedule activities.

DTC & Membership Operations

Logistics support: responsible for coordinating daily shipping of DTC orders (includes Visitor Center, Phone, Web, and Membership) with fulfillment partners. Assist with specialty order tracking projects and inventory coordination as needed.
Facilitate order pick-ups with clients and third-party shippers
Support membership releases– an all-hands-on-deck initiative leading up to and following the release of any scheduled club release offerings per set annual schedule.
Client and membership database maintenance – including inputting new membership enrollments, cleansing accounts, organizing/scanning/filing supporting documents.

QUALIFICATIONS + REQUIREMENTS:

The ideal team member will know and be practiced in the culture of topflight customer service.
A minimum of 3-5 years of wine industry DTC sales, service, or hospitality. Exposure to wine club operations and experience with logistics a big plus.
Position requires advanced computer skills, with industry specific systems preferred.
*Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine and hospitality is paramount.
Ability to multitask and remain calm while assisting members and clients over the phone and via email.
Wine knowledge and certification or coursework from accredited source is desirable.
This position holds regular office hours Monday through Friday at the Darioush office located in the Napa Valley Commons. Rare, but occasional weekends, holidays and evenings may be required.

GROWTH OPPORTUNITY:
Darioush is a dynamic winery that has experienced continuous growth since its inception in 1998. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.

PAY SCALE: The base pay range offered for this position is $29.00 - $35.00 per hour. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.