D A R I O U S H
Position Opening: Guest Services
Company Overview:
Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our elite Napa Valley vineyards and craft engaging hospitality experiences that define modern luxury.

The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining.

Position Objective
The Guest Services team member is responsible for creating memorable and genuine experiences for our guests. Introducing and educating guests on the portfolio of wines while maintaining the philosophy established by Darioush.

Essential Duties & Responsibilities:
•  Embody our culture of hospitality when interacting with our guests and deliver the Darioush Experience.
•  Demonstrate exemplary verbal communication and body language.
•  Deliver personable presentations of Darioush’s wines, story, winegrowing philosophy.
•  Entertain Consumer, Trade, First Offering and VIP guests through memorable experiences.
•  Ability to accurately guide our guests through all wine and culinary experiences.
•  Introducing the First Offer Membership to improve guest loyalty.
•  Provide seamless fulfillment options for our guests to regularly enjoy Darioush wines.
•  Accurately record guest information and memorialize details of our hospitality experiences by utilizing our POS and hospitality software.
•  Coordinate with the Direct-to-Consumer department to implement updated shipping, tracking and fulfillment options for wine orders.
•  Provide timely follow up on guest experiences through handwritten letters, emails, and phone calls to solidify relationships for future visits and referrals.
•  Ensuring our Visitor Center and Grounds are immaculate in preparation for receiving guests. Notify management of any areas in need of attention.
•  Work collaboratively with all members of the operation. Complete all assigned side work and assigned tasks in a timely manner or as directed.
•  Stay up to date and educated on the Darioush wine portfolio, culinary and guest experiences and maintain an intimate awareness of our daily hospitality activity.
•  Adjust based on social cues and/or communication to accommodate our guest.
•  Maintain a neat and organized workspace.
•  Be aware of and adhere to all standards and requirements as outlined in Team Member Handbook.

Qualifications + Requirements:
•  The ideal team member will know and be practiced in the culture of topflight customer service.
•  A minimum of 3-5 years of hospitality experience, preferably in the wine profession or related experiences.
•  Position involves prolonged periods of standing to fulfill job responsibilities.
•  Extensive wine knowledge and certification or coursework from accredited source is preferred.
•  Expected to demonstrate the ability to lift objects weighing up to 50 lbs. Safely.
•  Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine and hospitality is paramount.
•  Ability to multitask and remain calm while assisting guests on property.
•  Position Requires to maintain a flexible schedule to be present based on business levels.
•  This position requires team members to work weekends, holidays, and some overtime.

Growth Opportunity:
Darioush is a dynamic winery that has experienced continuous growth since its inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.