Position Summary:
The Warehouse Manager is responsible for leading all aspects of the local UOVO Wine location’s continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including with safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Warehouse Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility.

Required Skills/Abilities:
•  Superior ability to lead and develop a team
•  Superior attention to detail
•  Advanced proficiency in Microsoft Excel and strong experience with the Microsoft Office 365 suite
•  Experience with warehouse management and/or inventory management software
•  Experience with implementing and enforcing safety procedures, particularly OSHA compliance
•  Excellent interpersonal and customer service skills
•  Strong verbal and written communication skills
•  Strong organizational skills
•  Strong ability to prioritize tasks
•  Strong time management skills, with proven ability to meet deadlines
•  Strong analytical and problem-solving skills
•  Commitment to confidentiality
•  Ability to work with minimal supervision
•  Ability to be flexible and calm in a fast-moving environment
•  Ability to develop solid working relationships within all levels of the organization
•  Ability to pitch in to help other departments in response to client needs and requests

Physical Requirements:
•  Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.
•  Ability to tolerate extended periods in an environment refrigerated to 55 degrees Fahrenheit
•  Ability to lift 50 pounds repeatedly

Travel Requirements:
•  Travel occasionally, both locally and to other UOVO Wine locations, as necessary

Education, Experience and/or Certifications:

Required
•  8+ years of warehouse or fulfillment experience in progressively greater positions of responsibility
•  Bachelor’s degree or equivalent professional experience

•  Experience managing safety standards, including OSHA compliance
•  Experience with creating and maintaining spreadsheets and reports
•  Experience managing a profit and loss statement

Preferred
•  Wine industry knowledge or experience preferred
•  Forklift certification
•  Talent acquisition experience
•  Proven ability to deliver exceptional service to high-end clientele who value personalized attention and premium experiences

Responsibilities:

Leadership
•  Develop and support a team that is aligned with UOVO Wine’s culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.
•  Model professionalism at all times, providing first-class customer service to clients and fellow team members in a manner that is in line with UOVO Wine’s values.
•  Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.
•  Reinforce safety standards by communicating expectations with the team
•  Ensure the safety of employees in warehouse equipment traffic areas
•  Ensure the warehouse is safe during inclement weather
•  Keep exterior and pathways inside clear of debris or other hazardous items.
•  Conduct interviews and train new employees as needed.
•  Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
•  Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.
•  Communicate clear expectations to your team regarding:
•  Prioritization of work (daily tasks and larger projects)
•  Brand standards (Cleanliness of inbound area, inventory space, and common areas)
•  Professional interactions with your team, clients, and vendors
•  Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.
•  Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered, take action to repair or bring attention to the appropriate person.
•  Assist in managing Site and Departmental budget.
•  Prepare and present reports as directed by the Leadership Team
•  Perform other tasks or actions as needed under the direction of the UOVO Wine’s Leadership Team.

Client Services
•  Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.
•  Greet guests that enter from the office door and manage schedule for answering warehouse door(s).
•  Respond to or redirect client inquiries (email & phone); resolve in a timely manner.
•  Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.
•  Maintain brand standards at all times, including standards for appearance, cleanliness and organization.
•  Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.

Facilities
•  Under direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).
•  Monitor all warehouse equipment for daily performance readiness and maintenance needs.
•  Coordinate preventative maintenance on schedule outlined by Facilities Team.

Compensation Details:
Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match