About Us
We are a luxury Napa Valley wine brand dedicated to producing small-lot wines of distinction and delivering exceptional hospitality experiences. We believe every guest interaction is an opportunity to create a lasting impression and build meaningful relationships that extend well beyond the tasting experience.

We are seeking a polished, personable, and detail-oriented Estate Ambassador to join our hospitality team. The ideal candidate is passionate about wine, hospitality, and relationship-building, with a genuine desire to create memorable guest experiences while contributing to direct-to-consumer sales and membership growth.

This is a full-time position with flexibility to grow. Weekend availability is required.

Responsibilities

•  Host private tasting experiences and winery tours
•  Share the winery story, vineyards, and wines in an engaging and authentic manner
•  Build meaningful relationships with guests and foster long-term engagement
•  Drive wine sales and membership acquisition through exceptional hospitality
•  Conduct thoughtful and timely post-visit follow-up
•  Assist with daily hospitality setup, breakdown, and presentation standards
•  Support winery events, member experiences, and special hospitality programs
•  Manage reservations, guest communications, and customer inquiries
•  Process wine orders and maintain accurate customer records within CRM systems
•  Work closely with fellow winery partners and brands operating at the estate to deliver elevated hospitality experiences for guests
•  Collaborate with winery leadership to achieve hospitality and sales goals

Qualifications

•  Previous winery, hospitality, luxury service, or sales experience preferred
•  Passion for wine and hospitality
•  Strong communication and relationship-building skills; engaging and energetic personality
•  Professional appearance and demeanor
•  Highly organized with strong attention to detail
•  Self-motivated and comfortable working independently
•  Ability to work weekends and occasional evenings
•  Experience with CRM and reservation systems preferred

Compensation & Benefits

•  Base Salary: $60,000 - $75,000 DOE
•  5% commission on attributable wine sales
•  Membership acquisition incentives
•  Health benefits
•  Paid time off + 11 paid company holidays
•  401k with company match

Ideal Candidate

This role is ideal for someone who enjoys creating memorable guest experiences, developing genuine client relationships, and being rewarded for their ability to drive wine sales and membership growth.