We invite you to join our team as a full-time Tasting Salon Wine Educator. Situated in the picturesque Los Carneros appellation of Napa, our winery offers by-appointment seated tastings, providing a unique experience for wine enthusiasts. Embrace our collaborative work environment with fantastic wines, a great team, and a breathtaking 'office view.'

We strive to foster a progressive, modern workplace that prioritizes the well-being of our team members while delivering the ideal wine country experience for our visitors.

If you're dedicated to delivering exceptional customer experiences and are driven to maximize sales while maintaining high standards of service, we’d like to meet you!

Responsibilities (these may vary due to business needs):

•  Host our guests in the Tasting Salon, ensuring they feel valued and attended to, delivering a memorable and personalized experience.
•  Consistently deliver on effortless luxury by meeting guests where they are, establishing trust, and creating a lasting relationship.
•  Identify opportunities to drive sales and enhance customer satisfaction, exceeding established sales and Two Estate membership goals.
•  Uphold our high standards so guests see an immaculate and welcoming environment throughout their visit.
•  Ensure seamless communication: between the winery and guests, between colleagues, and including appointments, sales orders, or other topics.
•  Adhere to all operational policies and procedures, including register transactions and inventory transfers.
•  Assist with daily and monthly physical inventory checks as needed.
•  Bring our 5 Core Values to life, everyday: Customer Service, Pride, Fun, Sense of Community, and Shaper.
•  Provide support with outreach initiatives and special projects designed to drive visitation, enhance brand presence, and foster strategic partnerships.
•  Contribute to the development and refinement of tasting menus, promotional materials, and marketing collateral.

•  Assist on optimizing processes and operation through critical thinking and the implementation of strategic ideas.
•  Support the manager with initiatives aimed at increasing tasting room sales and revenue, such as sales training, promotional bundles, and other targeted sales strategies.
•  Assist manager with merchandise inventory selection, order, controls and accuracy.
•  Assist manager in maintaining the Tasting Room SOPs and training materials.

Qualifications:
•  Enthusiasm, focus, and positive outlook
•  College degree and/or applicable work experience: 3 - 5 years of luxury wine sales, restaurant, and/or hotel experience.
•  Availability to work weekends, holidays, and evenings
•  Ability to stand for extended periods of time, lift and carry up to 50 lbs., move between indoors and outdoors.
•  Proficiency in math, counting, and experience with CRM systems such as Shopify, Tock, MS Office suite.
•  Initiative to develop and implement ideas, plans, and promotions.
•  Strong organizational, problem-solving, and analytical skills.
•  Certificates or training from corporate hospitality programs a plus

Please note that this job description outlines the general nature of the role and is not exhaustive in listing all responsibilities, duties, and required skills.
Compensation: Hourly, non-exempt position with a range of $24-26/hr, plus tips and commission opportunities.
Work Week/Schedule: 8-hour shift generally (though that may need to change on occasion), on site, in person. Expected hours: 30hrs/week. The ideal candidate would be available to work weekends, holidays, and possibly some evenings.
Benefits: 1 week paid sick leave; discounts on our wines. LifeMart discounts through ADP.

Join us at Cuvaison Estate Wines and become part of our passionate team dedicated to crafting unforgettable wine experiences in the heart of Napa Valley's renowned wine country. Apply today to embark on a rewarding journey with us!