We're looking for a reliable, people-friendly IT Support Coordinator to be the go-to tech resource for our team in Napa. This role covers the full spectrum of day-to-day IT needs - from managing user accounts and supporting staff with everyday tech issues, to keeping our company phones and iPads organized and running smoothly across a large field-based workforce. For more complex or strategic IT work, you'll collaborate with our internal IT lead and external vendor rather than going it alone.
Job Duties:
Mobile Device & Fleet Management
•  Own the full lifecycle of company iPhones and iPads: setup, configuration, and retirement
•  Manage the Verizon account: adding and removing lines, monitoring line usage and total cost
•  Maintain accurate, up-to-date records of all mobile devices and assignments
•  Coordinate phone replacements, upgrades, and new line activations as staff changes occur
Device & Hardware
•  New hire tech setup: laptops, phones, iPads, accounts, and software from day one
•  Physical hardware inventory: tracking, ordering, and maintaining accurate records for all company devices
•  Troubleshooting computers, printers, phones, and connectivity issues
Platform & License Administration
•  Microsoft 365: user accounts, licensing, and offboarding cleanup
•  Apple Business Manager and Mosyle MDM: device enrollment, profile management, and iOS configurations
•  Additional platforms as needed - we'll lean on you to learn new tools as the org grows
Helpdesk & Support
•  First point of contact for day-to-day tech issues: password resets, VPN access, connectivity, and general troubleshooting
•  Writing and maintaining SOPs and step-by-step guides for common issues in plain language accessible to non-technical staff - in both English and Spanish where possible
•  Escalating advanced issues to our internal IT lead or external vendor with good documentation
What We're Looking For
•  Hands-on experience with Microsoft 365 administration
•  Familiarity with MDM platforms - Mosyle or Apple Business Manager experience a plus
•  Comfortable working with carrier portals and account management - Verizon experience a plus
•  Hands-on experience managing iOS devices and mobile fleets
•  Organized, self-directed, and proactive about communicating issues before they escalate
•  Clear communicator when supporting non-technical staff
•  Knows when to escalate and comes prepared when they do
•  Bilingual English/Spanish strongly preferred
•  No degree required - practical experience and reliability are what matter