Turnbull is a privately-owned winery, embedded in the history and culture of the Napa Valley since 1979. We craft some of the Napa Valley’s best wines in the heart of Oakville, sourcing from our four estate vineyards located in Oakville and Calistoga. Ours is a community of farmers, makers, hosts, and passionate, like-minded individuals who abide by a culture of respect and integrity in the workplace to allow one another to thrive professionally and personally in a rewarding environment.

Turnbull Wine Cellars is seeking a highly organized, detail-oriented Sales Administrator to support DTC sales operations, customer service, Wine Club execution, and Tasting Room administration. This role is critical to ensure smooth day-to-day operations, clear communication across teams, and a high-touch customer experience — particularly during peak sales, wine club, and holiday gifting periods.

This position is an execution-focused, administrative role and does not carry direct people-management or disciplinary responsibility. The ideal candidate thrives in structured environments, excels at follow-through, and takes pride in getting complex administrative and customer-facing work done accurately and efficiently.

Role Breakdown & Key Responsibilities
1. Tasting Room & Hospitality Operations — ~60%
•  Create and manage the Tasting Room staff schedule, including time-off requests and coverage gaps in coordination with the Tasting Room Sales & Floor Manager
•  Answer phones and manage the Concierge inbox, responding to customers promptly in a warm, on-brand manner
•  Schedule and manage tasting appointments in a detailed and intelligible manner using Tock
•  Order and track Tasting Room supplies, merch, printed materials, and collateral
•  Update, print, and assemble menus and other guest-facing materials
•  Support onboarding logistics for new Tasting Room staff (administrative support only)
•  Aid in overseeing the visual appearance of all guest spaces, ensuring appropriate and on-brand visual standards
•  Serve as a key communication bridge between front-of-house, back-of-house, and DTC leadership
•  Provide administrative support to the Tasting Room Sales & Floor Manager and DTC team

2. Customer Service & Wine Club Support — ~25%
•  Assist with Membership inbox management
•  Support Member communications related to:
- Wine club shipments
- Declined credit cards
- Special shipping requests
- Updating customer information and orders
- Reservation requests
•  Field customer phone calls and emails in a warm, professional, on-brand manner
•  Assist during wine club processing periods, including:
- Order updates and corrections
- Payment follow-up
- Member communication support
•  Serve as a high-touch customer service resource during peak Wine Club seasons

3. Sales Operations & Seasonal Support — ~15%
•  Provide administrative support for DTC sales operations, including:
- POS support
- Order entry and processing
- Coordination with fulfillment and shipping
•  Support corporate gifting initiatives, particularly during OND, including:
- Order processing
- Client communication
- Shipping coordination
- Assisting with packing and fulfillment as needed

Note: Percentages may flex seasonally, with increased focus on Wine Club support and corporate gifting during peak periods.

Required Skills & Qualifications
•  Exceptional organizational and administrative skills with strong attention to detail
•  Excellent written and verbal communication skills
•  Strong customer service instincts and professionalism
•  Ability to manage multiple priorities in a fast-paced, changing environment
•  Comfortable working cross-functionally with DTC, Hospitality, Fulfillment, and Marketing teams
•  Self-motivated, dependable, and execution-oriented
•  Receptive to feedback and adaptable to evolving business needs
•  Maintains a professional demeanor and appearance
•  Experience with Tock, WineDirect, and/or Offset a plus
•  Experience with Microsoft Publisher, Adobe Suite, or similar design tools
•  Must be 21 years of age
•  Able to lift and move up to 50 pounds (case of wine)
•  Able to sit, stand, and walk for extended periods
•  Full-time schedule with occasional evenings, holidays, or extended hours during peak periods

Benefits & Perks
As a full-time member of the Turnbull team, this position is eligible for medical, dental, vision, FSA, and 401(k) with company match, paid time off, discounted wine and merchandise, and holiday wine gifts.