The Wine Sales Associate is a highly motivated, personable individual who thrives in a customer-focused environment and is passionate about sharing wine experiences. This role is ideal for an extroverted professional with a gregarious personality and a strong interest in wine sales and hospitality. The associate will drive day-to-day sales performance, deliver memorable guest experiences, and support company revenue and wine club growth.

Previous experience in wine retail, tasting rooms, or multi-brand sales is preferred. The ideal candidate has solid wine knowledge, understands how to work a sales floor, and takes initiative in achieving sales and customer engagement goals.

Essential Functions
•  Deliver a consistently high-end yet approachable hospitality experience for all guests
•  Drive wine sales and wine club memberships through personalized guest interactions
•  Conduct engaging wine tastings, sharing wine knowledge, passion, and education
•  Serve as the primary source of wine-related customer service
•  Support daily operations including wine-by-the-glass service and tastings
•  Stock shelves, open bottles, pour wines, and maintain the sales floor
•  Build rapport with customers and follow up via email and phone to drive repeat sales
•  Assist with fulfillment management, systems updates, and event planning/execution
•  Support revenue goals and take a leadership role in wine sales throughout the location

Additional Responsibilities
•  Comply with all company safety policies, procedures, and training requirements
•  Participate in team efforts and perform additional duties as needed
•  Maintain accurate and timely recordkeeping in Workforce Now (ADP)

Schedule & Availability
•  Variable schedule
•  Expected availability: Friday, Saturday, and Sunday
•  Shifts range from 5-8 hours per day

Required Skills & Abilities

Language & Communication
•  Ability to speak, read, and understand basic English
•  Ability to read and interpret reports, policies, and procedures
•  Ability to write reports and effectively present information to management and guests

Math
•  Ability to calculate discounts, commissions, percentages, and basic measurements

Problem-Solving
•  Ability to apply common-sense reasoning, adapt to changes, and work with moderate supervision

Computer Skills
•  Intermediate to advanced computer skills, including email, internet, word processing, spreadsheets, databases, and internal systems

Education & Experience
•  Bachelor's degree (B.A. or B.S.) or
•  12-24 months of related experience or training or
•  Equivalent combination of education and experience
•  Valid driver's license, insurable driving record, and proof of auto insurance required

Physical Requirements
•  Ability to perform heavy physical activity including standing, walking, lifting, carrying, pushing, pulling, and reaching
•  Ability to lift up to 50 lbs independently and 100 lbs with assistance
•  Manual dexterity and visual acuity sufficient for wine service and retail operations

Work Environment

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•  Primarily indoors in a well-lit, climate-controlled setting
•  Periodic work in unheated indoor areas (wine cellar)
•  Occasional outdoor work during tours or between buildings
•  Moderate noise levels typical of a public hospitality environment
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