Tasting Room Manager
Schedule: Tuesday- Saturday 9am to 5:30pm

The Compensation

Competitive Salary and benefits
Paid vacation
Sick pay
10 paid holidays
401k with 3% match
Health, Dental and Vision insurance 100% paid for employee

The Job
•  Ability to provide unique, memorable tasting experiences with genuine hospitality.
•  Set up and breakdown of private tasting.
•  Maintains the tasting room’s physical setting to reinforce brand standards by ensuring that displays of products are attractive and well maintained.
•  Establishing and maintaining exceptional guest service, wine tasting standards and SOPs.
•  Supervise tasting room operations, monitoring service and housekeeping levels.
•  Assist in designing hospitality spaces with unique touches that have compelling stories.
•  Comfortable conversing with serious wine enthusiasts and adept at making newcomers feel at ease in the wine world.
•  Drive sales through storytelling and strategy.
•  Maintains Sales Goals.
•  Outbound Sales to generate revenue.
•  Creatively comes up with ideas to bolster new members and high-touch experiences for guests.
•  Convert leads into loyal members.
•  Manages the tasting room experiences with hands-on leadership.
•  Collaborating with team and management to contribute to a cooperative culture.
•  Processing and recording sales orders and customer information into commerce system.
•  Follows up with customers and takes exceptional notes on their visits.
•  Outreach and Relationship building within Napa Valley.
•  Maintains strong relationship with customers and members of the local community.
•  Fill out 3rd party forms for orders.
•  Assist in Fulfillment: processing/exporting orders to Ship Compliant.
•  Assist with packing and dropping off or scheduling for pickup of packages.
•  Assist private event planning and coordinating as needed onsite and offsite.
•  Assisting with event travel as needed.
•  Record and Track event profit onsite and offsite.
•  Maintain strong communication regarding clients’ needs and requests.
•  Answer phones and book appointments in the calendar.
•  Assist in monthly inventory management with Valley Wine and In-house.
•  Assist with content photography for social media.
•  Support a clean and safe environment in all hospitality areas including restrooms.
•  Performs opening and closing procedures onsite and monthly/weekly cleaning.
•  Maintain open lines of communications with other departments, managers and owners.
•  Communicates and supports company policies and decisions in a positive manner.
•  Take initiative to complete tasks and projects.
•  Demonstrate a high level of professionalism on and off the property in appearance and demeanor.
•  Ability to appropriately handle sensitive and confidential information and/or situations and the ability to maintain discretion and confidentiality.
•  Special projects, errands, and other duties as assigned.


Qualifications:
Must be at least 21 years old.
Must be able to lift up to 45 lbs.
3+ years tasting room experience in tasting rooms within Napa Valley with a proven record of meeting or exceeding revenue and membership targets.
Proficient use of Excel, Microsoft Word and Google Doc.
Computer Savvy
Verbal and Written Communication Skills
Excellent Organizational Skills
Cash handling experience and basic math skills.
Must be available to work a flexible schedule that includes weekends and holiday weekends.
Ability to follow company policies and procedures regarding federal and state shipping compliance
Valid CA Driver’s License.

Job Types: Full-time
8 hour Shifts
Work Location: In person
Travel: As needed
Pay: Starting base pay $32.00 an hour.
(**The actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.)