POSITION SUMMARY:

The Customer Service Representative is responsible for auditing the progress of orders from scheduling through shipment, including the actual scheduling and creation of PO's (purchase orders). Serves as a liaison between distributors, freight forwarders, carriers, warehouse personnel, accounts receivable and customer service departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•  Facilitates the timely and proper transport of goods to customers.
•  Timely and accurate input of orders.
•  Schedules, follows and audits the progress of orders to meet customer requirements.
•  Schedules carrier pick-ups and performs liaison duties between carriers, forwarders and the warehouse.
•  Prepares and coordinates Same Day Delivery Requests, Common Courier Shipments
•  Schedules appointment pick-ups.
•  Informs the warehouse manager and supervisors of any delays, changes or other problems with orders or carriers.
•  Proficiently uses warehouse software tools, especially those relating to the JDE Warehouse Management Systems utilized at facilities, and the required interface systems.
•  Troubleshoots daily issues and communicates to customer, providing solutions to correct errors.
•  Provides clerical backup as needed.
•  Schedules appointment delivery required orders to chains.
•  Maintains In-box inquiries and requests.
•  Represents Vinlux appropriately in relationship with owners, management, peers, employees, accounts, customers, carriers, and suppliers.
•  Other duties as assigned by Customer Service Manager or Operations Manager
•  Must also maintain functional and professional relationships with all managers, admin, co-workers, company truck drivers, all carriers, and all representatives and suppliers of the accounts that service this location.
•  Attend company meetings as requested

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

Education:
•  High School diploma or equivalent.

Experience:
•  2 to 3 years of experience in warehouse traffic, preferred.

Skills/Abilities:
•  Must be able to communicate fluently in English.
•  Effective written and verbal communication skills.
•  Experience with multitasking, setting priorities, and meeting deadlines in a fast-paced environment.
•  Must be well organized, detail oriented, and able to work both independently and as a team member.
•  Must be able to tactfully handle confidential material and information

Computer Skills:
•  Intermediate to advanced MS Word, MS Excel, WMS and JDEdwards skills.

WAGE TRANSPARENCY:

The base pay for this role ranges from $23.59 - $35.38 per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:
•  Health Benefits - Medical, Dental, Vision, Disability & Life insurance
•  401k with employer match
•  Generous Time Off including PTO and 12 paid holidays
•  Modern Health virtual mental health & coaching visits
•  Wine discounts!

VinLux is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.