Are you passionate about creating unforgettable guest experiences? If so, we’d love to welcome you to our front-line team at Hess Persson Estates! As our Hospitality Concierge, you’ll be the first voice and warmest welcome that guests encounter — whether it’s over the phone, by email, or in person. From booking world-class tastings to upgrading VIP experiences, you’ll help guests feel the magic before they even arrive.


Customer Service (60%)
•  Answer guest calls and emails with enthusiasm and clarity
•  Share your knowledge and passion for wine by promoting our one-of-a-kind tasting and touring experiences
•  Use our reservation software to book unforgettable visits
•  Customize confirmations with helpful details and personal touches
•  Create seamless, high-touch experiences from the very first interaction
•  Recommend upgrades and special touches to elevate each guest’s visit
•  Help manage the reservations calendar with laser-sharp accuracy
•  Track wine order shipments and support guests with any questions along the way
•  Know the ins and outs of shipping and club member perks — and make every member feel like family
•  Jump in once a month as a Visitor Center host to keep your finger on the pulse of our guest experiences!

Support the Wine Club, Visitor Center, and Front Desk (30%)
•  Help keep our Wine Club database sparkling clean and up-to-date
•  Support members with credit card updates, address changes, and correspondence
•  Assist with shipping logistics, merchandise orders, and resolving wine delivery issues
•  Send post-visit emails encouraging guest feedback on platforms like TripAdvisor and Yelp
•  Help cover the front desk with warm, professional energy during breaks and lunches

Event Support (10%)
•  Occasionally assist with set-up, pouring, and guest support at special events (evening and weekend availability a plus!)
•  Represent The Hess Collection at exciting off-site activations in the local and regional wine community


Qualifications & Experience Requirements:
•  A passion for people and a natural talent for hospitality
•  2+ years in a guest-focused role (hospitality/wine industry experience a big plus!)
•  Confident and professional communication over the phone and by email
•  Friendly, outgoing personality with a “yes, and…” attitude
•  Super organized with great time management and a detail-loving mindset
•  Ability to juggle multiple priorities while staying calm and guest-focused
•  Familiar with Microsoft Office; experience with CellarPass, WineDirect, VinoVisit, and shipping software is a bonus!


Physical Demands:
•  Sitting at a desk for extended periods
•  Walking, bending, lifting wine cases (up to 40 lbs), and assisting with event setup
•  Using office equipment like phones, computers, copiers, and mailing machines
•  Laminator
•  Registers for POS & Order Entry
•  Shipping Software (UPS, FedEx, DHL)
•  Wine related devices including buffing cloths, corkscrews, wash racks, decanters


This role’s compensation is anticipated to fit within the range of $19.00 - $21.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate skills, experience, knowledge and education.


Hess Persson Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. If you need any assistance or accommodations due to a disability, please let us know at 707-265-3487.


Want to learn more about our brands and the company? Check us out online!
Hess Persson Estates: https://www.hessperssonestates.com