Paradigm is a small family winery owned by Ren and Marilyn Harris with multi-generational California family roots. Our Oakville property is a self-contained estate, including fifty acres of organic vineyards, a winery, two homes, a warehouse, and an acre of olive trees. We maintain a hands-on approach to all winemaking, vineyards, and hospitality operations. As a small team, we all work closely together to grow world-class grapes, craft authentic wines, and provide guests with a memorable experience. As part of a larger community, we are passionate about eco-friendly farming, environmental stewardship, and the well-being of our community.

When not hosting tastings, the Estate Host will be able to assist with membership management, tasting room upkeep, outreach, and shipping. Other duties and responsibilities may be assigned. Our ideal candidate will be a self-starter with strong people skills. This person will provide an enjoyable and memorable guest experience, build strong relationships that promote wine sales and membership to make key sales metrics.

Essential Duties and Responsibilities:
1.) Hosting: Provide holistic and personalized customer experience that includes:
•  Manage and coordinate flow of all tastings/tour experiences to ensure each group has a private personalized experience. Arrange special accommodation for VIP guests.
•  Build rapport with guests through conversational inquiry to curate the experience to their interests. Tell a tailored story of the people, place, and wines.
•  Booking reservations, vetting guests, and confirmation phone calls and/or emails.
•  Respond to email and phone requests, assist with packaging wines, and operate and properly manage POS system.

2:) Direct Sales: Service and Support: Effectively sell wine through in-person and digital sales platforms to meet company’s goals. Build relationships with long-term customers to aid in retention and deliver personalized services.
•  Conduct targeted email sales for specialty items.
•  Act as an ambassador for Napa by making local service recommendations (restaurants, concierges, drivers).

3.) Facility: Maintain clean, warm, and friendly hosting area. Communicate equipment or facility service-related needs/repairs promptly and thoroughly. Ensure customer areas are properly stocked each day prior to opening.

4.) Marketing:
•  Support sales and education efforts by participating in on-and-off-site events, participate in outreach and industry events to build relationships.
•  Provide customer feedback and suggest personal recommendations to make improvements to TR operations
•  Assist with Paradigm’s social media posts & accounts in coordination with DSM.

Specific qualifications & skills (as pertains to this job function):
1. Interpersonal: Strong interpersonal awareness, authentic customer engagement and influencing skills.
2. Attitude: Cheerful, positive, “can do attitude”. Fair, friendly, honest, compassionate, authentic.
3. Collaborative: Open to and provides positive and constructive feedback Solutions oriented
4. Drive: Quality and performance driven, embraces incremental improvement.
5. Ownership: Demonstrates pride and responsibility over job duties, accountable. Shows responsibilities and care for resources.
6. Adaptable: Strong work ethic, organized, proactive, focused. Smoothly manages shifting priorities.
7. Communication: Communicates effectively and efficiently in all forms of media and with a wide variety of people and subjects.
8. Multi-task: Operate effectively and to standard while managing multiple responsibilities.
9. Professional: Sound judgement, high ethical standards. Proactive, honest, and trustworthy.
10. Passionate: interested and knowledgeable in wine and agriculture.

Basic job requirements:
1. Prior wine industry sales and/or hospitality experience preferred.
2. Proficient or ability to quickly learn Microsoft Outlook, Word, Excel, Commerce7, and other software related to job function.
3. Full range of physical attributes sufficient meet or exceed the job’s physical demands. Willingness to work in adverse environmental conditions.
4. Full body mobility, ability to lift 45 lbs.
5. Willingness to adjust schedule as job demands.
6. Requires valid drivers license to drive ATV.
7. Must be 21 years of age or older.

This position is full time. Weekend work is required, and overtime as needed.

We provide a generous and competitive benefits package that includes medical, dental, 401(k), and other fringe benefits.

The pay scale for this position is $21-28/hour plus commission and gratuities.

California Pay Transparency Disclaimer: It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.