Key Responsibilities
•  Communicate daily with wine club members and DTC customers via phone calls, voice messages, and emails
•  Build, coordinate, and schedule all wine club releases, ensuring accuracy and timely execution
•  Process all DTC wine sales, with a focus on shipping orders
•  Manage and update customer/member databases and compile reports as requested
•  Print packing slips and FedEx tags, and prepare shipments for daily pickup
•  Monitor and maintain accurate inventory related to club releases and DTC fulfillment
•  Provide efficient, gracious, and professional customer service in all communications
•  Collaborate cross-functionally with marketing, fulfillment, and tasting room teams
•  Collaborate with the DTC Director to launch and optimize new club programs
•  Produce monthly communication calendars, including offers, newsletters, and testing campaigns
•  Assist with winery events several times per year
•  Occasionally support the Tasting Room team with guest hosting when needed
•  Assist the Tasting Room team in daily operations, including opening and closing procedures, sales, and helping set up or break down tastings on busy days
Requirements
•  Experience with ECellar, ShipCompliant, FedEx Shipping Manager, and RedChirp highly preferred
•  Proficiency in DTC shipping procedures and compliance
•  Excellent verbal and written communication skills
•  Strong customer service orientation and problem-solving abilities
•  High attention to detail and the ability to manage multiple tasks efficiently
•  Self-starter who can follow instructions and seek clarity when needed
•  Team-oriented with a flexible, can-do attitude
•  Proficient in Microsoft Office (especially Excel); comfortable using POS and database tools
•  Highly detail-oriented with strong time management and multi-tasking abilities
•  Must be available to work weekends
Physical Requirements
•  Ability to lift and move up to 50 pounds repeatedly
•  Ability to sit, stand, walk, lift/move/push/pull, etc., for extended periods of time