Position/Title: Part Time - Estate Host

Description: The Spottswoode Estate Host plays a key role as a member of the sales team in reaching their sales goals by offering an exceptional visitor experience for guests on-site. As a front-facing representative for visitors to Spottswoode, the Estate Host must be high-touch service-driven, with an authentic passion for wine and hospitality. They should operate with a consistently professional demeanor, possess exceptional communication skills, and be able to anticipate the needs of guests. They need to have a natural aptitude for luxury hospitality and prioritize guest recognition to create a memorable, personalized experience. They must have a good understanding of technology and be flexible in their role. A team-centric, collaborative attitude, and speaking skills are essential.

Reporting: Directly to Guest Experience Manager
Two days per week

Responsibilities: Includes, but is not limited to:

Hospitality/Guest Experience:

Offer an informative and authentic tasting experience, while employing effective selling techniques to meet monthly sales goals
Graciously welcome unexpected visitors and accommodate a modified experience to acquire new customers, as appropriate.
Set-up tasting before tours: placemats, glasses, order forms, pens, newsletters, etc.
Coordinate, open, and evaluate daily wine needs for all scheduled tastings with other hosts
Invoice all orders through the POS system (Lavu) and Cultivate Systems.
Accurately record guest information in Cultivate and Salesforce CRM in a timely manner.
Keep the tasting spaces clean and organized and maintain all entryways and guest spaces (reception area, tasting room, conference room, bathrooms, etc.)
Encourage and complete on-site wine sales.
Prepare wine orders for tasting room guests.
Clean up tasting areas: clear table, load dishwasher, reset for next tasting as needed
Polish clean glasses promptly to maintain their quality
Follow up with visitors (e.g., personalized thank you notes) to build their long-term relationship with Spottswoode
Accommodate VIP guests and trade visitors, as needed
Greet drop-ins with the intent of adding them to the mailing list. Offer a tasting based on open wine, timing, etc.

Referral: In conjunction with the Sales Team

Work with the onsite Sales Team to build a strong referral network.
Host referral partners and industry peers, as needed.
Accommodate referral guests and trade guests, as needed.

General Office Support

Assist with incoming calls, connect with appropriate in-house personnel, and record messages when unavailable.
Greet and assist all guests.
Assist in maintaining cellar organization (including cardboard recycling).
Assist with wine pick-ups (inter-winery, customers, & donations).
Assist in restocking wine in the tasting room.
Events/Other

Work with the Events Manager to set-up, execute, and break down events hosted on-site for DTC guests or trade partners, as needed.
Participate in the annual Garden Party.
Participate in Spottswoode’s annual Vertical Tasting, educational staff tastings, Harvest Celebrations, and company retreats, etc., which may fall outside of normal business hours.