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Customer Service Representative

St. Supery Estate Vineyards & Winery

Rutherford, CA

Job Description:

The Customer Service representative assists in all direct to consumer channels and customer service efforts. This position also provides customer service directly over the phone, oversees shipping processes and fulfillment, and assists with all day to day operations for the Wine Club.

•  Order and customer management: Process orders, build customers, respond to customer inquiries for account management and booking purposes.
•  Phone customer service support to guests and customers.
•  Assist with wine club events and order pick ups
•  Process Friends & Family orders
•  Special projects as assigned
•  Coordinate and ships all internal and guest shipping requests, welcome kits, including sales samples, sales POS, and press submissions.
•  Share in the responsibility for handling email and phone traffic
•  Research and troubleshoot shipping issues as they arise

•  Minimum age of 21 to pour wine.
•  High school graduate or equivalent
•  Must have a valid California driver’s license
•  Strong customer service experience
•  Knowledge of direct compliance laws and regulations desired.
•  Able to lift and carry 40 lbs.
•  Must be well organized and able to manage multiple tasks in a timely and professional manner
•  Must be available to work scheduled days and have flexibility to work different schedules or hours when necessary.

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Additional Information:

Job Posted:
Tuesday, May 14th
Type of Work:
Full Time
Job Level:
Entry Level
$‌26.OO ‍−‌ $2‌8‍.5O

Contact Information:

St. Supery Estate Vineyards & Winery
Annie Waterson